Versatile Customer Service & Event-Driven Professional

Pamela Rivera

Lakeland, FL ***** +1-208-***-**** *********@*****.***

Work Experience

Casino dealer

Las Vegas nights

January 2023 to November 2025

Black Jack dealer

Roulette dealer

Texas holdem dealer

Remote Customer Service Representative

Biden/Harris campaign

May 2020 to November 2020

Worked from home on the computer. Asked voters if they were registered to vote. Told them how to register. Asked if they were democrats. If they were not we put them in the do not disturb list. Replied nearest polling place. We dealt with a lot of mail in ballots. It was really fun. I learned a lot! Presentation Manager

PetSmart

May 1999 to December 2010

3rd in charge of the store. Stocked shelves. Ran the front end, ie: cashiers, customer service. Unloading the weekly shipment of products. reconcile the shipment manifest. Changing isle for new products. Ensure all end caps are to plan, for weekly sales. Help in the front or in pet department. Guide guest right direction of products or services.

Education

GED

DeLux school of cosmetology Mesa, CA

September 1982 to August 1983

Skills

Client interaction via phone calls Customer service manager experience Phone communication Leadership Clean workspace maintenance Phone etiquette Decision making Cold Calling Making change Clerical experience Front desk Promoting bank services Nail Care Data entry Customer relationship building Largest customer support team managed (More than 20 team members) Managing teams in a customer support role - Largest customer support team managed (More than 20 team members) Windows Payment card processing Retail Sales Balancing cash drawers Order processing Cash handling machinery Makeup Application Multitasking Schematics Hiring Microsoft Outlook Self-directed learning Individual consumer customer service Customer returns handling Animal handling Stocking Customer inquiry handling Behavioral health Word processing Remodeling Organizational skills Time management Inventory tracking Merchandising display arrangement Phone call management Planograms Microsoft Word Office management Outdoor work Crisis intervention Customer support - Customer support experience

(More than 20 years) Data collection Customer support specialist experience Communication skills Customer relationship management Dependability Cashiering Handling customer exchanges Customer communication Pallet jack Providing product information Fixture assembly Hand tools Survey research Processing cash transactions Product placement Remote technical support Cash handling Receiving shipments Problem-solving Cash register operations Office experience Appointment scheduling Professional networking Account Management Teamwork Customer support experience (More than 20 years) Live chat Financial transaction processing Interpersonal skills Greeting customers CRM system proficiency Customer service Mobile devices Guest relations Administrative experience Productivity software Merchandising Conflict management Attention to detail Computer operation Client relationship development Computer skills Computer literacy Store opening/closing procedures Driving Research Team leadership Garment folding Customer support experience within retail industry Upselling Customer support ticket management Promoting bank products Customer complaint resolution Animal care Hair Styling Power tools In-person customer service Critical thinking Certifications and Licenses

Cosmetology License

Driver's License

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