Exceptional Detail-Driven, Team Player, accurate documentation

TORREY THAMES

Phoenix, Arizona +* (***) ***- ****

With over 16 years of experience in customer and community-focused environments, I bring strong communication, active listening, and adaptability to diverse socio-cultural settings, including extensive work with refugees. I am detail-oriented, self-disciplined, and thrive in high-pressure situations, ensuring quality work and effective collaboration. My experience has honed my interpersonal skills, time management, and decision-making abilities, allowing me to deliver results in dynamic environments. Proven ability to multitask and maintain professionalism under all circumstances, with no history of termination.

SKILLS:

• Needs Assessment and Progress Tracking • Adaptability and Efficiency Under Pressure • Customer Service

• Client Relations • Problem-Solving and Decision-Making Abilities

• Computer and Office Automation Skills

• Data entry and accuracy skills

WORK HISTORY

10/2024 – present: Refugee Resettlement Case Manager WITH CATHOLIC CHARITIES Major Responsibilities:

• Managed daily office operations including filing, scanning, and organizing important documents

• Maintained accurate digital and paper records for client and company files

• Entered data into computer systems with strong attention to detail and accuracy

• Assisted with preparing reports, spreadsheets, and correspondence using Microsoft Office and third-party software

• Answered phone calls, responded to emails, and provided general administrative support

• Scheduled appointments, coordinated meetings, and updated office calendars

• Supported team members with document preparation, recordkeeping, and office organization

08/2023 - 08/2024: SUPERVISOR WITH V2X INC

Major Responsibilities:

• Supervised Community Liaison Officers and Community Order Support officers to work with Afghan refugees, Asylum Seekers, SIV visa holders and evacuees coming to Camp As Sayliyah from Afghanistan and Syria.

• Training Community Liaison Officers and Community Order Support Officers on how to process Refugees and evacuees when they arrive in Camp As Sayliyah.

• Work closely with IOM and other organizations for refugees to process Afghan refugees on leaving Qatar for United States.

• Providing Community Order support for events created by IOM and Red Cresent for Afghan refugees in Camp As Sayliyah.

08/2023 - 08/2024: COMMUNITY ORDER SUPPORT OFFICER WITH V2X INC Major Responsibilities:

• Work with Afghan refugees, Asylum Seekers, SIV visa holders and evacuees coming to Camp As Sayliyah from Afghanistan and Syria.

• Process Refugees and evacuees when they arrive in Camp As Sayliyah, Qatar

• Work closely with IOM and other organizations for refugees to process Afghan refugees on leaving Qatar for United States.

• Providing Community Order support for events created by IOM and Red Cresent for Afghan refugees in Camp As Sayliyah.

01/2020 - 06/2021 SHERIFF'S DEPUTY, MOHAVE COUNTY SHERIFF'S OFFICE – KINGMAN, AZ Major Responsibilities:

• Assessed and analyzed data to support the course of criminal prosecution.

• Served court documents and completed civil process duties.

• Monitored crowded public areas and events to mitigate risk and promote safety. 10/2017 to 01/2020: BEHAVIORAL HEALTH TECHNICIAN, MOHAVE MENTAL HEALTH CLINIC – KINGMAN, AZ

Major Responsibilities:

• Facilitated on-site activities, support groups, and outings for clients.

• Transported clients to events, medical appointments, and social outings.

• Assisted with daily living tasks, financial planning, and essential life skills development. 12/2021 - 08/2023: SECURITY GUARD, KINGMAN REGIONAL MEDICAL CENTER – KINGMAN, AZ Major Responsibilities:

• Documented daily tasks and incidents, organized patient property, and familiarized with facility policies.

• Collaborated with management to plan and execute policies and procedures.

• Provided security and assistance to staff and guests at the medical center. 10/2016 to 10/2017: CORRECTIONAL OFFICER, THE GEO GROUP – GOLDEN VALLEY, AZ Major Responsibilities:

• Enforced institutional policies, patrolled areas, and conducted random security checks.

• Escorted visitors and verified IDs, ensuring compliance during 12-hour shifts.

• Supervised inmate areas, completed hourly logs, and facilitated inmate access to medical care, counseling, and commissary.

• Completed monthly training to ensure proficiency and compliance with company standards. EDUCATION:

General Studies Port Huron Northern High School - Port Huron, MI College credits: Law and Criminal Justice Mohave Community College - Kingman, AZ ADDITIONAL COURSES COMPLETED:

●CPR certified ●Defensive driving certified ●De-escalation trained ●Fingerprint clearance

●First responder first aid ●Law enforcement combat trained ●HTML, CSS and GIT ●Boolean Algebra and Digital Logic ●Administrative Law ●Sensitive Interviewing ●Data Entry

●Microsoft Tools ●20hrs DOS annual training

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