Medical Billing & Coding Specialist with 30+ Years Customer Service

KRISTEN CUPAN

**** ***** ****** **** ******, OH *4420 330-***-**** ************@*****.***

PROFESSIONAL PROFILE

Well-rounded professional backed by valuable leadership, retail, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Communicate effectively with clients, internal staff, providers, and insurance payers to support the billing process.

Lead by example and set high standards for performance.

Communicate information in a clear and concise manner and maintain high standards of integrity.

Manage deadlines and meet quality standards with accuracy and consistent attention to detail.

Effective problem solver, able to assess situations and identify solutions.

Communication Platforms – Zoom, Google Meet.

Microsoft Office Applications – MS Word.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO PPO POS) Workers Compensation

Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT)

EDUCATION

Ultimate Medical Academy Diploma – Medical Billing and Coding, 2026

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

Introduced to the following concepts:

Medical terminology, medical billing and coding, claims processing, medical office procedures, insurance verification, accounts receivable, collections, co-pays, and deductibles.

Electronic health records systems and healthcare claims preparation and submission processes.

Coding for diseases, surgeries, and medical procedures using ICD-10, CPT, and HCPCS coding systems.

Organizing, analyzing, and examining health insurance claims for reimbursement and resubmitting rejected claims.

HIPAA rules and regulations related to patient information privacy and security.

PROFESSIONAL EXPERIENCE

Walmart Retail Department Store – Youngstown, OH 02/1996 – Present

Team Lead / Claims Supervisor / Customer Service

Received promotion to Team Lead 10/2020.

Oversee 8-11 employees, manage inventory and backroom, load and unload trucks, and complete paperwork.

Process returns and exchanges for the store, handle claims, and provide efficient service.

Sell and upsell merchandise, answer questions regarding products, recommend, select, and help locate best product to match customer needs, and handle final sale.

Work in a positive, respectful, and team-oriented manner and interact with diverse customers and staff.

VOLUNTEER EXPERIENCE

Volunteered for American Cancer Society in Canfield, OH (01/2014 – 02/2020)

Held meetings, managed fundraisers, and promoted awareness for the mission of the organization

Contact this candidate