Customer Service Professional with 4+ Years Experience
Resume:
Ashley Nowling
Chunchula, AL *****
***********@*****.***
Professional Summary
Accomplished Customer service representative with 4 years of experience in delivering exceptional service and resolving customer inquiries in fast-paced environments. Proven ability to build rapport through active listening and personalized interactions. Demonstrated strong problem-solving skills and product knowledge, consistently meeting performance metrics. Experienced in training new hires and maintaining high customer satisfaction levels. Seeking to leverage customer service expertise in a dynamic organization.
Work Experience
Customer Service Representative
Dixie Cleaners-Mobile, AL
September 2025 to Present
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
Farm Helper
Chunchula, AL
2023 to 2024
• Assisted in the maintenance of fences, gates, and other infrastructure on the farm
• Pruned trees or plants using shears, saws, pruners while following proper techniques
• Cultivated and harvested various crops such as corn, wheat, soybeans, or vegetables
• Operated irrigation systems to provide water to crops based on their specific needs
• Assisted in the maintenance of farm buildings by painting, repairing structures as required Customer Service Representative
WAITES CLEANERS-Mobile, AL
2012 to 2015
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
• Assisted in training new hires by sharing best practices, providing guidance, and offering support during their onboarding process
Office Manager
Education
Cosmetology (Trade school)
Fortis-Mobile, AL
2014 to 2015
Skills
• Working with people with developmental disabilities
• Cleaning
• Driving
• Equine experience
• Customer support
• Mobile devices
• Customer service
• Assisted living
• Manual handling
• Crisis management
• Phone etiquette
• Patient care - Patient care experience (6-10 years)
• Outdoor work
• Microsoft Word
• Growing experience
• Farming
• Gardening
• Weight handling in the workplace
• Attention to detail
• Animal care
• Experience working with students
• Basic math
• Cosmetology
• First aid
• Pruning (plant care)
• Greenhouse experience
• CPR
• Home & community care experience
• Caregiving
• Hand tools
• Adolescents
• Retail math
Languages
• English
Certifications and Licenses
Driver's License
CPR Certification
Cosmetology License
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