Dynamic Client-Focused HR & Retention Specialist

DANIEL KLONOWSKI

*** *** *** *** **, ***, Sparta, MI 49345 US • 989-***-**** • *************@*****.*** By relying on excellent interpersonal skills, outstanding customer service, and solid expertise in human resources management, sophisticated in communicating and collaborating effectively.

Detail oriented

Active Listening for Customer Needs

First-call resolution improvement

Data entry with accuracy

Phone etiquette and call handling skills

Adapting to fast-paced customer service environments Life health accident insurance license

Account Specialist - February, 2025 to December, 2025 Five Lakes Law Group - Sparta, MI

Adjusted terms for clients.

Developed strong client relationships.

Improved retention by [52] %.

Offered recommendations.

Performed credit assessments.

Analyzed client payment trends.

Analyzed client's debt

Retention Representative - January, 2022 to June, 2024 Charter communications - Walker, MI

Assisted customers with accounts. Whether it be adding or removing services, discounting services, or transferring services. Number one mobile salesman on my team 3 months in a row. Trained new hires to be able to be a retention representative. Within first month of moving into training role was able to improve department from 10th ranked team to the 3rd.

Served as an Interim Supervisor while Supervisors were on vacation and lead their teams. Apprentice Electrician - July, 2021 to August, 2021 Top Notch Electric - Prudenville, MI

Planned layout and installation of electrical wiring, equipment and fixtures based on specifications and applicable code. Installed and wired electrical hardware, including transformers, junction boxes, service panels, electrical boxes, switches and circuit breakers. Worked from ladders, scaffolds and lifts to install, maintain or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.

Worked with various types of cableways, conduits and other electrical raceways. Launched troubleshooting and tests on equipment post-installation to confirm compatibility and safety of electrical systems. Waiter/Bartender - July, 2020 to September, 2021

Springbrook Inn - Prudenville, MI

Kept bar presentable and well-stocked to meet all customer needs. Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business. Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales. Bussed and reset tables to keep dining room and work areas clean. Worked with POS system to place orders, manage bills and handle complimentary items. Professional Summary

Skills

Work History

Service Technician - September, 2019 to January, 2020 Discount Tire - Kalamazoo, MI

Repair Tires

Change new tires

Rotate and re-balance tires

Change valve stems

Change sensors

Bartender/Server - April, 2016 to August, 2019

Outback Steakhouse - Kalamazoo, MI

Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies. Closed out cash register with 100% accuracy and prepared cashier report. Decreased waste by creating and following strict recipes and measurements for drinks. Engineering Co-Op Student - January, 2010 to April, 2014 Nexteer Automotive - Saginaw, MI

Capital Forecasting Analyst.

Coordinated with overseas sites on various machines and what they were predicted to cost. Machine Qualification Run-offs

Extensive work with Microsoft excel for capital forecasting. Generated technical reports for senior management meetings. Worked closely with suppliers.

Industrial Electrician - Associate of Applied Science - 2010 Delta College - Main Campus - University Center, MI Education

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