Administrative Operations Specialist with 15+ Years Experience
Resume:
Shannon McIlroy
Hays, KS • 940-***-**** • ***************@*****.***
Professional Summary
Administrative professional with 15+ years of experience supporting office operations across healthcare, retail, and corporate environments. Expertise in scheduling, billing, payroll processing, and records management. Recognized for maintaining accurate financial and administrative systems, improving workflow efficiency, and delivering high-quality customer service in fast-paced settings.
Core Skills
●Administrative & Clerical Support
●Scheduling & Calendar Management
●Billing, Invoicing & Payroll Processing
●Records & File Management
●Customer Service & Client Relations
●Microsoft Office (Word, Excel, Outlook)
●QuickBooks, Data Entry & 10-Key
●Staff Training & Supervision
●Multi-Line Phone Systems
●Inventory Control & Purchasing
Professional Experience
Front Administrative Assistant
Ellis County Health Department – Hays, KS Mar 2024 – Present
●Provide front office support, managing patient scheduling and check-in/check-out processes
●Handle high-volume, multi-line phone system and route inquiries efficiently
●Process billing, maintain electronic and physical records, and ensure data accuracy
●Update immunization records and patient charts in compliance with department standards
Retail Store Manager
Bling, Inc. – Hays, KS Jul 2023 – Mar 2024
●Supervised and trained staff, improving customer service and daily operations
●Managed employee schedules, inventory levels, and vendor purchasing
●Controlled operational costs and supported in-store promotional initiatives
Administrative Assistant / Receptionist
Affordacare Urgent Care Clinics – Wichita Falls, TX Sep 2021 – Aug 2022
●Managed front office operations including scheduling, insurance verification, and billing
●Coordinated patient documentation and maintained accurate electronic health records
●Processed payments and ensured compliance with administrative procedures
Insurance Verification / Referral Specialist
Hamilton General Hospital - Hamilton, Tx Aug 2018 - Jan 2021
●Verify insurance
●Schedule appointment, admissions, working and working with patients
●Pre-authorizations, medical records
●CPT coding / ICD -10 coding.
Store Manager
Allsup’s Convenience Store – Iowa Park, TX Nov 1995 – Jan 2018
●Directed all store operations including hiring, scheduling, payroll, and deposits
●Trained and supervised staff to ensure consistent customer service standards
●Maintained accurate financial records and inventory controls
Additional Experience
●Referral Specialist – Hamilton General Hospital (2019–2020)
●Insurance Verification Specialist – Hamilton Rural Health Clinic (2018–2020)
Education
Associate Degree – Medical & Legal Administration Business
Avalon Business School – Wichita Falls, TX
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