Administrative Assistant
Resume:
Crystal Athey
Winfield, MO *****
***********@*****.***
Professional Summary
Meticulous, ambitious individual, excellent at juggling multiple tasks, working under pressure and deadlines. Experience includes Healthcare, transportation and construction. Fast learner and goal- oriented with a pleasant personality and am a very reliable and dedicated employee. Very respectful of customers/patients along with my teammates and their confidentiality. Highly ambitious to learn new things to further my education and career.
Personal goal: To get into a lifetime career family. Work Experience
CSR - Customer Service Representative
AmeriGas-Winfield, MO
December 2021 to December 2024
Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution, Utilized CRM software to accurately document customer interactions, ensuring comprehensive records for future reference, Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions to customers, Identified opportunities for process improvement in order to enhance overall customer satisfaction
• Participated in regular team meetings to share insights, discuss challenges, and collaborate on strategies for improving customer support operations, Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained over time,Effectively managed irate or upset customers by actively listening, empathizing, and finding appropriate solutions, Investigated billing discrepancies reported by customers in order to identify root causes and implement corrective actions, Maintained up-to-date knowledge of industry trends, product updates, and company policies to provide accurate information to customers
Patient Service Specialist
SSM Health-Saint Charles, MO
October 2021 to January 2022
Check pts in and out, verify ins, Schedule appts, complete EOD balancing, fax, scan, register new pts, post daily charges, float to different facilities, reconcile reports, missing info, apply correct codes to pts cases. Administration Assistant
Lazer Spot Inc.-Indianapolis, IN
March 2021 to July 2021
Payroll- Excel, Production-Excel, Respond to high number of emails with corporate, Safety program with new hires, Interviews, Background and UA, Answer and resolve any and all questions from drivers and other employees daily, Site weekly schedules, Weekend Coverage schedules, Schedule and participate in weekly meetings in Microsoft Teams, Heavy Data Entry, Weekly Expense Reports Office Administrator
Athey and Son's Contracting-Racine, WI
March 2008 to January 2021
Responded to a high number of customer requests/needs via multi-lined telephone, in person and email. Researched and purchased all required materials needed for jobs, projects and office. Scheduled all jobs for the company. Scheduled employees hours and jobs. Obtained documents, clearances, certificates and approvals from local, state and federal agencies. Lien waivers, Proof of insurance, Proposals, Invoices, Estimates. Copied, scanned, faxed, emailed and filing. AP & AR. Heavy Collections Work. Heavy Data Entry. Heavy Customer Service. Daily use of Microsoft Office. Payroll. Production Education
General Studies (High school diploma)
Gateway-Kenosha, WI
Skills
• Extremely organized
• Office manager experience
• Administrative experience
• Accounts receivable - Accounts receivable experience (3-5 years)
• Medical Terminology
• Payroll
• Medical office experience
• HIPAA
• Call center experience
• Triage
• Experience with all office equipment
• Time management
• Phone etiquette
• EMR systems
• Windows
• Accounts payable
• Microsoft Office
• Medical scheduling
• Customer service
• Insurance verification
• Experience working from home
• Strong written and verbal communication
• Front desk
• Data entry
• Documentation review
• Multiple line phone
• 911-Dispatcher
• Epic
• Patient care
• Organizational skills
• Computer skills
Languages
• English
Certifications and Licenses
Driver's License
EMD
CNA
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