Office Administration & Finance Professional Tenacious clerical

Aalyea L. Baca

Santa Maria, CA 575-***-**** **********@*****.***

Objective

Dedicated and detail-oriented professional with extensive experience in office administration, customer service, and data management. I am skilled in process improvement, policy compliance, and team support. Adept at problem-solving, cash handling, and relationship building. Seeking to leverage my skills and knowledge to contribute to organizational efficiency and success Education

Eastern New Mexico University – working

towards an associates in Human Resources

Roswell High School – Diploma, Class of 2018

Skills

• Office Organization & File Management

• Customer Service & Relationship Building

• Data Entry & Information Sourcing

• Accounting & Payroll Support

• Microsoft Office Suite

• Leadership & Employee Oversight

• Problem-Solving & Critical Thinking

• Conflict Resolution

• Recruitment & Onboarding

• Time Management

Professional Experience

FINANCE & OPERATIONS MANAGER BEAST MODE POWERSPORTS DEC 2023 – DEC 2025

• Assist customers with financing options and ensure smooth and efficient sales processes.

• Prepare and review contracts, warranty plans, protection packages, and maintenance agreements for accuracy and compliance.

• Manage customer relations by addressing questions, explaining financing terms, and building trust throughout the sales process.

• Support dealership operations by collaborating with service, sales, and management to streamline workflows and reduce errors.

• Maintain detailed financial records and ensure accurate processing of sales, financing, and warranty paperwork.

• Oversee accounting functions including accounts payable, payroll, bill pay, refunds, and vendor payments to ensure accuracy and timeliness.

• Provide monthly financial reporting and ensure compliance with lending partners, Riders Advantage, Yamaha Extended Service, and Kawasaki Protection Plan requirements.

• Recommend and sell extended service plans, protection packages, and add-on products, consistently meeting and exceeding sales goals.

• Plan and coordinate dealership events such as Bike Night and Motorplex Track Races, working with vendors, customers, and community partners to boost brand visibility and engagement.

• Handle sensitive customer financial data with professionalism and confidentiality. LOAN OFFICER ASSISTANT LANDMARK TITLE DEC 2021 – DEC 2023

• Supported loan officers and escrow officers in processing real estate transactions, including purchase and refinance files.

• Reviewed escrow and loan documents for accuracy and compliance with lender requirements.

• Gathered and organized critical borrower documentation such as income verification, credit reports, and title documents.

• Entered and maintained loan and escrow orders in the company’s system, ensuring timely updates and efficient processing.

• Coordinated communication between buyers, sellers, lenders, and outside vendors to facilitate smooth closing.

• Scheduled closings and prepared settlement documents in collaboration with lenders and title agents.

• Assisted with balancing settlement statements, fund disbursements, and recording of closing documents.

• Maintained confidentiality of sensitive financial and personal information while ensuring accuracy and compliance.

HUMAN RESOURCES CLERK KRUMLAND AUTO GROUP JUL 2021 – DEC 2021

• Coordinated orientations and onboarding for new employees.

• Managed sensitive employee records with confidentiality.

• Assisted with recruitment, scheduling interviews, and processing applications.

• Improved organizational filing systems for efficiency.

• Recorded employee status changes (new hires, terminations, transfers, promotions). WHOLESALE TITLE CLERK KRUMLAND AUTO GROUP APR 2021 – JUL 2021

• Managed incoming/outgoing files and documentation.

• Improved and maintained filing systems (digital & physical).

• Ensured compliance with company and government policies.

• Responded to information requests and organized incoming documents. DENTAL ASSISTANT CARABELLI DENTAL JANUARY 2019 – JANUARY 2021

• Scheduled and coordinated patient appointments.

• Assisted dentist’s chair-side with procedures and prepared treatment rooms.

• Recorded patient histories and current symptoms.

• Performed sterilization of tools, equipment, and treatment areas.

• Educated patients on oral hygiene and postoperative care.

• Assisted with general, endo, and oral surgery procedures.

• Took dental X-rays with strict adherence to safety standards.

• Booked patient appointments using Excel and industry software,

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