Tech-Savvy MIS Graduate with Leadership Experience

STEFON P. AUTEN

**** ****** ******** **** ******, GA 30519

(C) 770-***-**** • **********@*****.***

EDUCATION

GEORGIA GWINNETT COLLEGE Lawrenceville, GA

B.B.A., Management Information Systems 2021

QUALIFICATION SUMMARY

Detailed oriented, quality and customer focused.

Well-organized in handling multiple tasks and assignments from inception to completion.

Enjoys problem resolution and effectively communicating with others.

Exemplary work ethics with an eagerness to expand leadership skills and contribute positively to an organization, to help meet its goals and objectives.

Displays strong leadership skills in difficult situations

Willing to adapt to problematic situations and find solutions that best benefit the business.

Good at researching information that provides growth to both the company and me.

Experience with Service now, Teamonline, TeamViewer, Dayforce, Slack, ESS, Ecommerce, CustomerCore, Okta, EzPay, Lexmark devices, RCO tablets and kiosks, Aaron’s power and internet devices such as the cradle point, Cisco firewall, switch, APC battery, etc.… Experience with SQL using data queries.

Experience with Microsoft Word in writing essays, doing assignments, tables, graphs, and cover pages.

Experience with Microsoft Excel in doing budgets, pivot tables, formulas, charts, and tables.

Experience with Microsoft PowerPoint creating presentations, using design, transitions, and animations.

Clearly communicated multiple projects in an organized fashion, such as database projects, smart PLS projects, digital media, marketing, finance etc.…

EXPERIENCE

AARONS CO. Buford, GA

Nsc-Cs 2021 to 2024

Diligently provided help to Aarons employees in a manner that is professional and time efficient

•Solved technical problems with well-spoken clear communication

•Handled all store power and connectivity issues with a sense of urgency and care

•Worked with other departments in Aarons to complete incident tickets

•Managed pressure-based situations in a comfortable trusting tone

•Received the shout out award, and have had numerous customer compliments on the service I

have shown

UBEREATS CO. Buford, GA Delivery Driver 2021

Efficiently managed time and delivered orders to customers at a rate that leaves them satisfied with the service.

•Completed deliveries on time by driving the most efficient routes.

•Made sure orders were delivered in full.

•Provided precise communication with customers on issues with their order.

•Actively worked with merchants when it came to completing a customer’s order.

•Received multiple compliments from customers for perfect handoffs, being quick and efficient, delivering with care, having a friendly service, and being a great communicator.

•Currently have a 100 percent satisfaction rate.

PIZZA HUT CO. Buford, GA

Delivery Driver 2017 to 2018

Delivered high quality customer service to clients and maintained their satisfaction level.

•Distributed the product and all assigned customer orders in a timely manner.

•Interpreted and followed government traffic laws and company-specified cash handling procedures.

•Attended and participated in staff meetings and professional training programs.

•Worked extended hours at a high level of efficiency.

•Multi-tasked in pressured environments.

•Efficiently solved administrative issues between customers, merchants, and company.

WALGREENS CO. Buford, GA

Photo specialist 2011 to 2016

Performed excellent customer service to provide Walgreens with loyal customers and constant customer satisfaction.

•Increased business sales by 30% and made the store number 1 in sales for multiple months.

•Inspired team members to create the best quality product our customers deserve.

•Influenced team members to uphold Walgreens guidelines by setting an example.

•Undertook heavy photo and store tasks that required days to complete.

•Supervised and trained new team members in the company by creating job tasks and explaining in detail how to accomplish the task.

•Received employee of the month three times as well as multiple compliments from local satisfied customers, because of hard work and excellent customer service.

LAMI CO. Buford, GA

Product salesmen 2015

Provided products to different retail stores with fast-paced delivery, and excellent speech detailing the product that is being provided.

•Managed 40 retail stores.

•Ensured team members were fast and precise with delivery, thus making the team number 1 in the company.

•Responded to managers from different retail stores on concerns or supply restocks.

•Trained new employees on job tasks and assigned store routes by creating a sheet that provided details on the job, how to complete tasks, and what stores are due for completion.

ADDITIONAL DATA

•Represented my school in the Model UN. This is where we had to go and debate with other students at the United Nations.

•Participated in X-Culture which is an international collaborative project where students work in global virtual teams for two months to produce a Business Plan.

•Led my team to first place in the Business Strategy Game.

•Participated in the BSI (Business Strategy Invitational) competition where only about 10 percent of BSG teams received invitations to participate in. Only teams that finished at the top of their class can receive this invitation.

•Received the BSI Distinguished Participant which is extended to less than 5 percent of the players of the BSG.

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