Support Services Coordinator with 22+ Years Experience

Salina Miller

*** **** *** **, ******, Ohio ***** 216-***-**** ********@*****.***

Summary of Qualifications

Detail-oriented administrative professional with over 22 years of experience providing high-level office support in both nonprofit and client service settings. Proven ability to manage calendars, coordinate meetings, handle confidential correspondence, and streamline operations. Adept at multitasking in fast-paced environments while maintaining a high degree of accuracy and professionalism. Strong interpersonal and communication skills with a passion for supporting executives, staff, and clients.

Core Competencies

• Calendar & Schedule Management

• Document Preparation & Editing

• Customer Service & Front Desk Support

• Data Entry & Records Management

• Email & Phone Communication

• Event & Meeting Coordination

• Office Equipment & Filing Systems

• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

• Typing Speed: 85 WPM

• Familiar with Zendesk, PowerChurch, ACS Database

Education

Bachelor of Arts in Social Work (In Progress)

University of Akron Expected Graduation: 2026

Associate Degree in Small Business Management

Cuyahoga Community College May 2022

Certified Credit Counselor

National Association of Credit Counselors April 2014

Professional Experience

Administrative Program Support Family Advocacy & Outreach

August 2017 – April 2025

- Provided administrative and clerical support for support groups, workshops, and outreach events.

- Managed schedules, organized meetings, drafted communications, and maintained filing systems.

- Created spreadsheets, maintained confidential client records, and prepared presentation materials.

- Oversaw event planning logistics, coordinated volunteer activities, and supported project timelines.

- Responded to inquiries via phone and email, ensuring timely and professional communication.

Independent Provider – Non-Medical Transportation

Ohio Department of Developmental Disabilities June 2024 – April 2025

- Scheduled and maintained punctual client transportation appointments.

- Maintained accurate logs and ensured compliance with safety and privacy standards.

- Communicated with caregivers and support coordinators to confirm schedules and address concerns.

Program Director

Josiah’s House Adult Day Center May 2021 – June 2023

- Supervised administrative operations for an adult day program, including staff scheduling and program coordination.

- Managed documentation, program compliance reports, and day-to-day office needs.

- Supported onboarding and training of new staff, and provided internal communication support.

Diversity, Equity, and Inclusion Consultant

Milestones Autism Resources April 2019 – April 2021

- Provided administrative coordination for DEI workshops and training sessions.

- Managed email communications, event logistics, and post-training documentation.

- Developed outreach materials and tracked participant engagement.

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