Remote Medical Coding & Data Entry Specialist

Serenity Joy Miller, CPC

Medical Coder, Data Entry Specialist, Director of Administrative Services

**** ******* ****, ****** ****, TN 37174 * 615-***-**** * ***********@*****.*** PROFESSIONAL SUMMARY

Creative, knowledgeable, and focused CPC seeking a Remote Medical Coding or Data Entry position. Proficient with medical terminology, anatomy, and coding. Excellent communication and data entry skills. Able to work independently. SKILLS

• Accounting/QuickBooks/Peachtree

• Event Management and Photography

• ICD-10-CM, CPT, HCPCS, and CAC

• Medical Terminology and Anatomy

• Office Management/Administration

• Client/Vendor Relations and Customer Service

• Gmail, Goldmine, MS Access, and ACT! Databases

• Marketing, Writing, and Proofreading

• Microsoft Excel/Word/PowerPoint/Outlook

• Social Media, Constant Contact, and EMMA

CAREER EXPERIENCE

FREELANCE DOG SITTER, Rover – Stop. Doggy Time! Spring Hill, TN. September 2023 – Present

• Manages a portfolio of 30+ clients, including dozens of repeats with a 5-star rating and over 30 positive reviews. CODER I FOR CORPORATE CODING SERVICES (REMOTE), Community Health Systems (CHS), Franklin, TN. June 2022 – August 2023

• Performed remote coding for multiple CHS hospitals for ER and Clinical/Ancillary electronic health records (EHR) using ICD-10-CM, CPT, and HCPCS with above 95% accuracy.

• Reviewed patient records and assigned accurate codes for each diagnosis and procedure, applying knowledge of medical terminology, anatomy, disease processes, and pharmacology while demonstrating strong data quality and integrity skills.

• Consulted the Manager, Corporate Coding or other available resources and collaborated with healthcare providers to ensure accurate documentation and coding and to work out difficult codes and/or coding problems.

• Submitted queries to providers for documentation clarification to include diagnosis clarification based on clinical indicators and coding specificity requirements.

• Ensured that codes were assigned correctly and sequenced appropriately as per government and insurance regulations. Complied with all policies and standards.

• Maintained confidentiality of patient information in accordance with HIPAA guidelines.

• Stayed current on changes in medical coding guidelines and regulations. Attended coding education as scheduled. MULTIMEDIA FREELANCER/OWNER, POOF! What Do You Need? Spring Hill, TN. May 2018 – Present

• Provides bookkeeping, organization, administrative, transportation, and dog watching services upon request.

• Photographs and edits pictures for events, businesses, and family parties and portraits.

• Creates memorial slideshows for various occasions, including anniversaries, birthdays, and funerals. RIDESHARE DRIVER, Lyft and Uber, Nashville, TN.

May 2018 – October 2019

MARKETING AND PRODUCTION MANAGER, Beach List Direct Inc. (BLDI), Nashville, TN. January 2012 – April 2018

• Successfully worked from home from 8 AM to 5 PM every weekday with minimal supervision.

• Produced marketing materials, including mailings, brochures, and Constant Contact eBlasts. Wrote, updated, and posted datacards on BLDI and NextMark websites for managed lists.

• Conducted List Finder and internet research for incoming client projects and datacards. Requested counts from list managers and summarized information in recommendations to clients.

• Corresponded with vendors and clients to support and enhance professional relationships.

• Created quotes, invoices, and purchase orders in QuickBooks for clients and vendors. Managed Merge/Purge and other list functions in DoubleTake and delivered list orders.

• Answered emails and organized client and vendor info in Goldmine and Outlook Express.

• Structured documents and spreadsheets for client meetings, trade shows, and GP estimates. DIRECTOR OF ADMINISTRATIVE SERVICES, TN Hospitality Association, Nashville, TN. October 2006 – August 2011

• Acted as Co-CEO for 6 months while Board of Directors searched for a new CEO.

• Marketed and maintained TN Green Hospitality Certification Program with Skye Con.

• Assisted in the creation of an online database for member records and information.

• Monitored customer records and invoiced members from QuickBooks/Peachtree.

• Contacted members and vendors to discuss payments and billing issues. Managed bank accounts for several association and PAC accounts. Reconciled bank statements and prepared financial reports for board meetings.

• Aided in creation of budget. Processed accounts receivable and accounts payable.

• Organized fundraisers, luncheons, conferences, trade shows, meetings, and other events.

• Designed and deployed TN and Greater Nashville Hospitality Association newsletters through EMMA.

• Established and created content for social media for the TN and Greater Nashville Hospitality Associations. Updated multiple websites. Photographed, edited, and posted pictures of events online.

• Created and edited outgoing communications, including Legislative Action Alerts, marketing materials, membership emails and letters, board meeting packets, handbooks, policy manuals, and more.

• Maintained inventory and ordered office supplies. Researched and implemented cost-cutting initiatives. 2006-2017 McCreary’s Irish Pub – Server/Host (Mostly Seasonal/Part-Time) 2014-2016 Williamson Source “Joy of Food” Reviews – Writer/Photographer 2003-2006 Beach List Direct, Inc. (BLDI) – Production and Marketing Manager 2002-2003 Worldata – Marketing Associate

2002 Florida Strategies Group – Campaign Assistant 2001-2002 Janus Hotels and Resort, Inc. – Executive Assistant 2000-2001 Florida Citizens for a Sound Economy – Administrative Office Assistant/Grassroots Support EDUCATION

CPC – American Academy of Professional Coders (AAPC), Nashville, TN. Current Member of AAPC Nashville, TN Chapter. CPC Certification achieved December 2021. Apprentice Status removed September 2023. CPC Medical Coding course completed December 2021. Integrity Risk Adjustment course completed September 2025. Anatomy & Physiology course completed January 2022. Medical Terminology course completed July 2021. Bachelor of Arts – Palm Beach Atlantic University, West Palm Beach, FL. English Major, Communications Minor. Completed Honors Program and Honors Thesis.

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