Insurance Operations and Administrative Leader

Experience:

Alma Brooklyn, NY Insurance Operations Associate (Remote) November 2022 - Present

●Collaborated effectively with cross-functional teams to verify client eligibility and claim status with insurance agencies, facilitating streamlined processes and enhanced communication across departments.

●Proactively identified and resolved complex billing and payment issues, ensuring smooth operations and client satisfaction.

●Contributed to the training and development of insurance operation associates, sharing knowledge and best practices to enhance team performance.

United Healthcare Ridgeland, MS

Clinical Administrative Coordinator September 2020 - November 2022

●Mentored newly hired clinical administrative coordinator team members, providing guidance and support to help them navigate their roles effectively.

●Played a pivotal role in facilitating the integration of both seasoned and newly recruited team members into the letter writing process through tailored on-the-job training and constructive feedback, contributing to their professional growth and proficiency.

●Addressed inquiries and concerns from team members regarding their roles or procedural intricacies, fostering a culture of open communication and support.

Provider Resolution Specialist October 2017 - September 2020

●Provide coaching and mentorship to provider service team members, fostering a culture of continuous learning and professional development.

●Proactively listen to random calls from agents, offering constructive feedback and guidance on best practices to enhance provider service delivery.

●Maintain consistent adherence to quality, productivity, and attendance metrics, demonstrating a commitment to excellence in performance and service delivery.

Lowe’s Home Improvement Flowood, MS

Assistant Store Manager April 2007 - October 2017

●Directed a team of fifty personnel across various departments including shipping and receiving, unloading, overnight stocking, and customer support, ensuring smooth operations and optimal performance.

●Spearheaded the recruitment, selection, and training processes for new customer support associates, cultivating a skilled and cohesive workforce.

●Implemented and enforced safety procedures and policies outlined in the Department Safety Manual, prioritizing the well-being of employees and customers.

Education:

Canton High School, Canton, MS, High School Diploma

Skills:

Conflict resolution techniques, Team management Meticulous attention to detail, Focused on customer service, Skilled multi-tasker, Training and development, and Deadline oriented Excellent communication skills.

Contact this candidate