Career-Focused Customer Service Leader
Resume:
Learnall Montgomery-Vaughn
Customer Service Representative
Belden, MS 38826
*********@*****.***
#readytowork
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Associate Development Manager
America's Car-Mart - Tupelo, MS
July 2022 to Present
I travel to different stores training future managers to become assistant managers by teaching them the ins and outs of Car-Mart operations. I also work with assistant mangers to help them build on the necessary skills to help them be successful general managers. Assistant Manager
America’s Car-mart - Tupelo, MS
July 2020 to July 2022
Assist customers in purchasing vehicles as well as assisting the sales associate with closing out deals. I also work closely with our collections department in helping our current customers. I work closely with all office personnel as well as the general manager.. Technician
Nissan - Canton, MS
October 2016 to July 2020
Working with coworkers to ensure that all parts are assembled correctly. I also make sure there are no defects and correct any defects before the unit leaves the shop. I also train any new members that start at Nissan on a variety of jobs.
Customer Service Representative
SITEL - Starkville, MS
May 2014 to October 2016
Starkville, MS
CSR May 2014-October 2016
• Used effective communication skill to aid customers in resolving their technical issues.
• Effectively Utilized system tools to resolve the customer issue.
• Effectively troubleshoot the customer needs according to the information given by them as well as any other supporting information.
• Provided special attention to all areas of technical support, as well as sells, and or billing when deem necessary to complete assigned tasks.
• Served as an L2 in order to help other agents to effectively resolve their issues.
• Serve as a supervisor in some capacities to help enhance the customer experience, and to make sure that their issue has been resolve.
Director Designee
Elohim Child Care & Learning Center - Webb, MS
May 2012 to October 2013
• Utilized all available resources to ensure that the center was operating successfully.
• Provided immediate attention to any area of business that needed to be handle immediately.
• Use effective communication skills to interact with parents and important business matters.
• Compiled Lesson plans and activities weekly for the students at the center.
• Maintain a safe and stable work environment for myself, employees, and students. Student Ambassador
2007 to 2009
President, Junior Class
2007 to 2008
Talented Tenth Leadership Institute 2006-2008
President
2006 to 2007
Education
Master's in Education
Strayer University-Global Region - Washington, DC
July 2018 to July 2020
Bachelor of Science in History
Mississippi Valley State University - Itta Bena, MS September 2008 to May 2010
Skills
• Microsoft office (10+ years)
• Technical Support
• Troubleshooting
• Childcare
• Teaching
• Help Desk
• Operating Systems
• Desktop Support
• Typing
• Classroom Management
• Software Troubleshooting
• Microsoft Windows
• Sales
• Customer service
• Dealership experience
• Continuous improvement
Assessments
Elementary school classroom management — Proficient June 2020
Managing behavior in elementary school classrooms
Full results: Proficient
Customer service — Proficient
June 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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