Remote Customer Support & Insurance Sales Expert

Albert “Al” Smith

936-***-**** **@************.*** Lakeland, FL

LinkedIn: https://www.linkedin.com/in/albert-n-smith/ Professional Summary

Customer-focused professional with a strong background in remote customer support and insurance sales. Experienced in handling high-volume customer interactions, resolving complex issues, and building trust to drive both satisfaction and sales. Proven ability to exceed performance metrics, including achieving above-average sales close ratios. Tech-savvy, dependable, and skilled at delivering exceptional service in fully remote environments. Core Skills

Customer Support (Phone, Email, Live Chat)

Sales & Upselling Techniques

Remote Communication & Time Management

CRM Tools (Zendesk, Salesforce, Freshdesk)

Conflict Resolution & De-escalation

Policy Explanation (Auto & Medicare)

Data Entry & Documentation

Multitasking in High-Volume Environments

Microsoft Office Google Workspace

Professional Experience

Care Center Rep III

07-2022 to 06-2025 - VRI, Inc a Modivcare Service — Remote

Provided prompt, professional customer support via phone, email, and chat for 50+ customers daily

Resolved billing, account, and technical issues while maintaining a calm and empathetic approach

Documented customer interactions accurately using CRM software

Achieved customer satisfaction scores above company benchmarks

Collaborated with team members remotely to improve service workflows Remote Insurance Sales Representative (Auto & Medicare) 12-2012 to 05-2022 – Countrysmart Insurance Brokerage — Remote

Sold auto insurance and Medicare-related plans in a fully remote environment via phone and virtual consultations

Consistently achieved a 35% close rate vs. team average of 22%, outperforming team benchmarks

Educated clients on coverage options, policy benefits, and compliance requirements

Built strong customer relationships through trust, transparency, and needs-based selling

Handled inbound and outbound leads while maintaining accurate records in CRM systems

Ensured compliance with insurance regulations and company guidelines during all sales interactions Remote Work Readiness

Dedicated home workspace with reliable high-speed internet

Comfortable working independently with minimal supervision

Experienced using collaboration tools (Zoom, Slack, Teams)

Flexible schedule availability, including weekends Certifications

Property and Casualty / Life, Accident, Health and HMO Insurance Licenses (State of Texas)

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