Hardworking Entry-Level Professional Seeking Growth

GWENDOLYN BEAMAN

Hardworking and passionate job-seeker with strong organizational skills eager to

secure an entry-level position in a positive work environment. Ready to help team members

achieve company goals. Skilled in working under pressure and adapting to new situations.

and challenges to achieve an organization's goals.

Work History

Billing Specialist

Full Time

Spectrum

Nov 2024 – April 2026

Respond to billing inquiries & provide account information to clients

Review statements & ledgers to find solutions & provide information

Credit customers based on eligibility and policy

Use a ticket system to assist with misapplied payments, to request credits that are over-the-credit-limit, to send out older statements, & to assist with various issues including refunds

Transfers calls to tech support and other departments if necessary

Minor trouble-shooting of modems & routers, device resets, firmware updates

Escalate calls to retention when applicable

Leave messages for dispatch regarding rescheduling of rescue internet repair of equipment per client request

Schedule seasonal holds on accounts

Take payments over the phone & administer credits when applicable

Work with Payment Card Industry Data Security Standards (PCI DSS)

Use a call center customer relationship management (CRM)– used to store customer records, account information, and contact history

Computer Operator I

Full Time

IGT (International Gaming Technology) PLC Corporation

June 2023 – August 2023

Worked on Utility Servers

Monitored computer systems and reviewed hash codes on servers with

the Colorado Lottery Computer system

Data Integrity Monitoring systems using hashing technology by regularly generating and comparing hashes of files and critical data,

Used Linux to ping servers when temporarily rebooting Business Services

Performed some accounting procedures using their software system

Various business correspondence using e-mail and Microsoft teams

Nightly check in the server room

Licensed Debt Collections Agent

Full Time

iQOR Corporation

February 2023 – May 2023

Took both inbound and made outbound calls to debtors regarding their accounts with iQor clients (Medical & Car insurance agencies)

Worked with debtors to make arranged payments or whole payments.

Worked with debtors and clients to come to amicable agreements if

Debtors disputed either the amount owed, the account status regarding charges, or various other factors regarding their account status including the account being established based on identity theft

Established third party bridge calls connecting debtors to desk collections agents within our clients’ agencies

Worked with Payment Card Industry Data Security Standard (PCI DSS) and Collections Account Management

Call center customer relationship management (CRM) – used to store customer records, account information, and contact history

Used Customer Telephony Integration (CTI) system that linked telephone systems to our business applications so that business software had control over call management.

Administrative Clerk

Part-Time Clerk

National Oilwell Varco

Sept. 2022-Dec.2022

Used both Microsoft Excel and Microsoft Office

Alpha-numeric data entry & 10-key entry of pipe length, pipe weight & grades, types of pipe, etc. via Microsoft Excel

Completed various financial reports including down-time & daily inspection summaries, production data reports, and daily Inspection Statistical Data reports.

Made daily changes to the monthly Revenue reports and the monthly Invoice reports to keep them updated.

Performed daily filing and answered phone

Picked up mail and ordered supplies for inventory

Temporary Data Entry Processor

Temporary/Contract

Colorado Department of Personnel and Administration through ATA Services, Inc.

August 2022

Data entry into state database of initiative petitions

Verify voter registration with voter initiative signatures on petitions with State of Colorado database

Very short project for Secretary of State

Data Entry Technician

Full Time/ Seasonal/ Temporary Position

Colorado Department of Personnel and Administration through Select Staffing Agency

February 2022-May 2022

Correcting and amending tax documents for individual CO residents

Correcting tax documents for corporate entities regarding oil and severance taxes via database viewing micro-imaged documents

Entering W-2 forms into the system alpha-numerically and via 10-key

Data entry of information gathered on various petitions of voters into state database

Data Entry Technician

Temporary/Full-Time

Premier Fulfillment through Staffing Power Agency (now Top-Notch Personnel)

May 2018-August 2018

Input data in an efficient manner into a variety of database solutions based on clients’ requirements - mainly enter account data in batches of 100 entries using Cloud-based computing and data storage services via databases for various clients.

Responsible for remittance processing account receivable transactions for commercial customers. Items were sorted in categories predefined by the client, scanned into our imaging application (Mavro Imaging which is an Automated Document Imaging System), then keyed, balanced, and finalized transactions.

The Accounts Receivable Operations division supported lockbox services delivered to clients. We enabled customers to accept non-traditional paper-based payments from clients by capturing the information with efficient technology services (Mavro Imaging) and transferred it to an output file for accounts receivable updating.

We expedited the collection of payments due by getting the check that's "in the mail" deposited into the biller's account as quickly as possible.

We expedited the posting of payment information, allowing the customer to update their account records in order to reduce costs and expedite the crediting of deposits to accounts through cloud-based databases.

Education:

August 2003 – Associate of Arts Degree: Liberal Arts

April 2005 Otero (Junior) College – La Junta, CO

Graduated Magna Cum Laude

Aug 2017-Dec 2020 &

Aug 2023-May 2024 Bachelor of Science in Computer Information Systems

With Cyber Security Emphasis

Colorado State University – Pueblo, CO

Graduated Magna Cum Laude

Senior Status

Member of Beta Gamma Sigma International Business Honor Society

Completed the required program of study receiving the NSA-CAE Designated Institution Certificate in Cyber Security and Defense for Cyber Security Emphasis on May 10th, 2024

Recipient of the Colorado Opportunity Scholarship Initiative Grant: 2023-2024

Recipient of Commitment to Colorado Award. Date Received: 2018-2019, 2019-2020

Recipient of Destination Transfer Scholarship. Date Received: 2018-2019, 2019-2020

Recipient of Boettcher Opportunity Award. Date Received: 2018-2019, 2019-2020, 2020-2021

Recipient of CO Cybersecurity Professional Scholar Scholarship. Date Received: 2019-2020, 2020-2021

CONTACT INFORMATION:

Phone: 719-***-****

E-Mail: ******.**@*****.***

SKILLS:

Customer Service

Accounts Receivable/Bookkeeping

Microsoft Office Suite

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Microsoft Access Database

Microsoft Project

Microsoft Teams

Google Sheets & Docs

Scrum & Agile Methodologies

Object Oriented Design & Analysis

SQL Programming Language

PC Architecture - Hardware

Advanced JAVA Programming

Hyper-Text Markup Language 5

& CSS

Advanced Data Analytics

With Statistics

Linux

Kali-Linux & Penetration Testing

Cyber Security

Computer Forensics Tools

Active Directory

Network Systems

Administration/ Servers

Networking (Wireshark)

Virtual Machines working with:

Docker

VMware vCenter

VMware vSphere

VMware ESXi

Lubuntu & Ubuntu

Marketing

Business Management Classes

Include:

I.T. Security Management

Principles of Management

Management of Info Systems

Project Management

Operations Management

Contact this candidate