Customer Service & Travel Expert
Resume:
Leila Johnson
Clermont, FL *****
********@*****.***
I am seeking a full-time Travel Consultant position where I can utilize my Travel Industry knowledge and skills, Customer Service skills, excellent communication skills and experience.
Work Experience
Central Station Monitor
February 2023 to Present
Responsibilities include assisting visitors and residents with entry requirements for their gated community. Advisor visitors and residents with the community policy for entry. Report infractions to proper leadership. Report broken or non-functioning gates.
Independent Travel Consultant
Travel Network
October 2014 to present.
Responsibilities: In this work-from-home role as an Independent Travel Consultant I researched and booked air, car, hotel, cruise, and vacation packages for clients. I booked groups, customized tours, and family travel to Europe and the Caribbean. Mexico and USA.
Responsible for posting payments to vendors. Responsible for the accuracy of reservation details. Positions required Problem-solving skills, excellent time management, data entry and communication skills. Customized travel deals to attract new clientele while maintaining business relationships with current clients.
Contacted Hotels and Cruise Lines to customize the best rates possible for the clientele.
I also provided Bon Voyage and welcome home greetings to my clientele.
Travel Counselor
Wyndham Vacation Ownership
May 2017 to September 2017
Responsibilities: After being rehired I assist Wyndham vacation owners with air, car, hotel, cruise, and attraction tickets purchases via Apollo and internet. This role required excellent communication, documentation, and attention to detail skills.
Travel Counselor
Wyndham Vacation Ownership\
July 2013 to May 2014
Responsibilities: Assist Wyndham vacation owners with air, car, hotel, cruise, and attraction ticket purchases via Apollo and Internet. This role required excellent communication, documentation and attention to detail skills.
Travel Counselor (work From Home)
Advantage Travel
December 2005 to August 2012
Responsibilities: Assist travel club members with all aspects of vacation planning. Researched travel deals via the Internet, phone, and brochures. Provide above expectation customer services in a professional and timely manner. Assist club members with emergency travel situations. I also worked the on-call/after-hour emergency line.
Travel Sales Representative
Walt Disney Travel Company
October 2003 to July 2005
Responsibilities: Assist Travel Agents and Disney guests with travel reservations and problem resolutions. Took advantage of opportunities to up sale Disney products. Provided excellent and professional assistance to Travel Agents to ensure their guest a great vacation experience.
Corporate Travel Counselor
Total Travel Management
May 1998 to October 2002
Responsibilities: Assist corporate clients with business-related travel needs.
Provided travel arrangements and travel itinerary changes while following their corporate travel policy. Prepared travel reports and ticket delivery reports.
Corporate Travel Counselor
American Express Travel Service
September 1996 to May 1998
Responsibilities: While working the after-hour emergency line, I assisted corporate clients with emergency travel arrangements. Arranged last-minute travel itineraries. Provided problem resolution, excellent and professional assistance in emergency situations.
Education
Certificate of Completion in Travel and Tourism
The Travel Training Center - Dearborn, MI
March 1990 to December 1990
Associate in Mass Communications
Marygrove College - Detroit, MI
January 1985 to December 1988
Contact this candidate