Aspiring Cybersecurity Analyst with IT Support Experience

EUPHRASIE MLASI

Akron, OH 330-***-**** **************@*****.***

EDUCATION

University of Akron Akron OH

Bachelor of Science in Computer Information Systems Cybersecurity Spring 2027 Minors: Networking, Cyber Forensics

CERTIFICATIONS

• CompTIA CySA+ (In Progress – Expected 2026)

• Dell IT Support Certification

• Capture The Flag (CTF) Competition Participation – 2026 TECHNICAL SKILLS

Wireshark Metasploit Nmap Autopsy FTK Image Windows Kali Linux Ubuntu Python SQL JavaScript Microsoft Azure Microsoft Intune Microsoft Entra Hardware Troubleshooting Microsoft Office IrfanView ServiceDesk Plus Remote Support Tools Network Troubleshooting User Account Management Basic Log Analysis Ticketing System WORK EXPERIENCE

IT Service Desk Technician Akron OH

Bierce Library Jan 2025 – Present

• Provide high-volume technical support to a diverse university user base, including students, faculty, and staff, across phone, chat, and in-person channels

• Diagnosing and resolving hardware, software, and user account issues, ensuring minimal downtime and optimal system performance

• Manage and prioritize support tickets in a fast-paced environment while maintaining accurate documentation and contributing to knowledge base development Stow Associate Aug 2023 – Present

• Process and manage 3000+ items per shift with high accuracy and efficiency

• Follow strict operational procedures and safety protocols

• Identify and report system or equipment issues to maintain workflow continuity

• Demonstrate reliability, time management, and attention to detail in a fast-paced environment PROJECTS

• Designed and configured routers, switches, VLANs, and DHCP to simulate a secure office network, enabling connectivity across 3 routers and 2 switches

• Conducted vulnerability scanning and basic penetration testing using Nmap and Metasploit on Windows and Kali Linux environments

• Performed digital forensic analysis using Autopsy and FTK Imager, identifying hidden files and documenting key evidence

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