Operations & Merchandising Leader with 18+ Years Experience

Kyle McKechnie

Murfreesboro, TN • 629-***-**** • ***************@*****.***

PROFILE

Operations and merchandising leader with 18+ years of experience managing large-scale workflows, coordinating cross-functional teams, and driving organizational efficiency. Skilled in remote communication, digital scheduling, compliance documentation, vendor coordination, and training. Paralegal background strengthens accuracy in interpreting labor laws, writing clear policies, and ensuring compliance across departments.

CORE SKILLS

Remote Operations • Virtual Team Coordination • Digital Scheduling • Vendor Communication •

Training & Onboarding • Compliance Documentation • Program Management • Inventory Systems

• Labor Law Knowledge • Quality Control • Customer/Vendor Relations • Microsoft 365 • Google

Workspace • Remote Workflow Tools • Cross-Functional Support

PROFESSIONAL EXPERIENCE

Sales Manager

Staples – Cookeville, TN March 2023 – September 2025

●Coordinate and train all associates on sales metrics

●Maintain and track sales in Tech

●Work with Salesforce to acquire new customers in Tech and in Print and Marketing

●Maintain overall daily operations of the store

●Work with third party companies to ensure excellent customer experience

●Obtain and teach product knowledge

●Navigate customer needs to ensure full satisfaction in customer experience from start to finish

Merchandising Manager (Remote-Collaborative Role) Sam’s Club – Cookeville, TN Feb 2005 – Feb 2023

•Coordinated daily operations, scheduling, and workflow assignments for 30+ employees using digital scheduling tools.

•Communicated with vendors, corporate departments, HR, and compliance teams through remote channels to resolve issues and implement initiatives.

•Managed inventory planning and forecasting using digital systems to maintain stock accuracy and meet corporate standards.

•Led onboarding and training for new employees, providing both remote and in person instruction on systems and compliance policies.

•Ensured adherence to federal labor laws and company policies, advising management on compliance to prevent violations.

•Analyzed merchandising performance and implemented strategies that boosted revenue and optimized product placement.

•Served as the primary digital communication point for vendors, corporate leadership, janitorial contractors, and security.

•Developed and maintained digital documentation, reports, and compliance records for corporate review.

Program Manager

Easter Seals – Manchester, NH Sept 1999 – Feb 2005

•Managed daily operations of a multi-service program facility, coordinating staff schedules, workloads, and documentation.

•Hired, trained, and supervised program employees while maintaining remote communication with families and partner agencies.

•Used paralegal knowledge to support grant compliance, ensuring accurate documentation to maximize federal funding opportunities.

•Designed individualized support programs aligned with state and federal compliance requirements.

•Maintained detailed reporting, client records, and compliance documentation for auditors and leadership.

EDUCATION

Associate of Science, Paralegal Studies

Hesser College – Manchester, NH 2006

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