Emerging Business Manager with Hospitality Expertise

Isabelle Mier

Welsh, LA *****

*************@*****.*** +1-337-***-****

Professional Summary

Business Management student with hands-on experience in high-volume hospitality and event operations. Known for reliability, strong work-ethic, and loyalty to the organizations that I represent. Versatile across business functions, such as; operations, administration, customer/client service, and entry-level finance or HR support. I have a strong interest in learning new systems and taking on new responsibilities. Personable and team-oriented, with a proven ability to adapt between office-based work and off-site, fast paced environments.

Education

McNeese State University – Lake Charles, LA

Full-time online student

B.S. Business Management Aug 2023 – Present Junior standing

Graduating May 2027

Current GPA: 3.25

Relevant Course Work + Skills

Human Resources: HR, functions, employee relation basics, workplace professionalism, policy/law awareness

Finance & Analysis: introductory financial analysis, statistics-based decision making, analytical problem-solving

Management: team leadership, business operations, organizational behavior, communication in professional environments

Tools: Microsoft excel (data organization, formulas, basic analysis), Microsoft word

Professional Experience

-Banquets, Catering & Events Server

Coushatta Casino Resort – Kinder, LA

September 2024 – Present

• Coordinate setup, service, and breakdown for a variety of events including concerts, weddings, banquets, meetings, private parties, and golf tournaments.

• Deliver high-quality service to VIPs including tribal leadership, celebrities, and regular patrons.

• Manage on- and off-site event logistics, including deliveries and installations.

• Adapt to a dynamic schedule, often working 8–16 hour shifts multiple days per week.

• Maintain a high standard of professionalism, hospitality, and presentation.

-Housekeeping Attendant

Coushatta Casino Resort – Kinder, LA

September 2023 – September 2024

• Maintained guest rooms to meet high standards of cleanliness and hospitality.

• Assisted guests with special requests and supported coworkers with training and daily tasks.

• Recognized for a consistently positive attitude and willingness to go above and beyond.

-Kiosk Server

Coushatta Casino Resort – Kinder, LA

June 2023 – September 2023

• Performed multiple roles including cooking, serving, and cleaning in a fast-paced environment.

• Trained new team members and ensured smooth communication between front and back of house.

• Handled cash and credit transactions while maintaining excellent customer service.

-Carhop

Sonic Drive-In – Crowley, LA

February 2023 – July 2023

• Delivered prompt and friendly service while managing cash transactions and order accuracy.

• Trained new staff and maintained a clean, well-stocked work area.

• Demonstrated strong teamwork and customer service skills.

-Shift Lead

Sonic Drive-In – Jennings, LA

July 2021 – December 2022

• Supervised shifts, managed inventory, and trained team members.

• Performed closing duties, cash handling, and operational oversight.

• Contributed to improving service times and overall store efficiency.

Skills

Event Coordination (setup, service, breakdown)

Customer Service & Client Relations

Teamwork, Training & Support

Time Management & Multitasking

Problem Solving & Adaptability

Cash Handling & POS Systems

Inventory & Supply Organization

Microsoft Excel (spreadsheets, formulas, basic analysis)

Microsoft Word (documents, formatting)

References

Available upon request.

Contact this candidate