Operations and Customer Service Professional with Remote Experience
Resume:
EMMANUEL V. JONES
Chicago IL ****9
**********@*****.***
Objective:
To obtain a full-time position in an operational environment that offers great challenges and provides an opportunity to establish longevity within the company; leading to an impactful professional development and personal growth in and outside the workplace.
Skills
Strong Organizational skills
Proficient oral and written communicational skills
Effective decision- making
Literate in Computer Applications
Strong customer service skills
Risk management skills
Safety Compliance skill
Work History
Invisible Technologies (Artificial Intelligence) Remote
AI Captioner/AI Video Editor July 2024-present
Provide annotations and editing according to customer needs
Edit accurate English transcriptions, timestamps, and speaker attributions for client to produce detailed audio transcripts for campaign without the aid of applications.
Display proficient usage of MS Excel, Slack, Hubstaff, Hibob.
Always apply time management and attention to detail to any project in order to satisfy customer.
Omni Interactions Remote
Customer Service Representative August 2020- 2025
Consistently delivered high-quality service by quickly identifying problems, offering clear solutions, and escalating complex cases when necessary.
Accurately documented customer interactions and outcomes in multiple systems while navigating several applications and screens simultaneously.
Maintained a friendly, empathetic, and professional demeanor, even with frustrated customers, to enhance satisfaction and loyalty.
Demonstrated strong self-management in a fully remote environment by meeting performance targets and adhering to client-specific procedures and schedules.
CNC Home Healthcare Agency
Intake Coordinator July 2015- 2019
Delegate tasks to coworkers based on client needs. Speak with therapists or clients to ensure quality assessments and assist in any concerns.
Training new employees on infrastructure and protocol, teaching how to use MS Office, MS Excel & MS Outlook
Check paperwork to ensure productivity. Processing documentation sent from Veteran Assistance to assign therapist based on location and availability
Lear Corporation
Material Handler/ Assembly Line July 2017- July 2024
Delegate tasks to coworkers based on performance
Training new employees on equipment, infrastructure and protocol of all product movement as well as troubleshooting.
Check paperwork and scan the gun system to ensure productivity. Processing truck driver documentation whenever orders of products are being received or being shipped out.
Education
Loyola University Chicago
BS in Environmental Science (online) January-May 2028
Ranken Technical College
AS in Agricultural Engineering and Technology August 2022-May 2024
Springboard Data Analytics Program Certification of Completion 2024
Phi Theta Kappa Member
Proficient in Python, SQL, MS Excel, MS Suite, MS PowerPoint, MS OnePoint
References
Jonathan Pulphus – Founder of Justice Cultivator 314-***-****
Andy Robinson – Dean Of Students at Ranken Technical College 636-***-****
Karen Schauwecker – Student Engagement Manager of the School of Environmental Sustainability at Loyola University Chicago 206-***-****
Zach Waickman – Senior Program Manager of the School of Environmental Sustainability at Loyola University Chicago 773-***-****
Contact this candidate