Multitasker with Customer Service Expertise

EMAIL: *******.********@*****.*** CELL PHONE NUMBER: 906-***-****

MP

SKILLS

Communication

Empathetic

Adaptable

Persistent

Independent

Versatile

MELISSA POTVIN

CUSTOMER SERVICE BACKGROUND

EXPERIENCE

SALES ASSOCIATE/EVENT COORDINATOR • MICHAELS • To Present Ensuring the consistent maintenance and upkeep of store quality standards and operational procedures. Additionally, the role involves providing exceptional customer service by offering detailed information on the utility and features of products. The position also requires assisting in the coordination and execution of birthday parties and craft classes, ensuring a seamless and enjoyable experience for all customers. This demands a high level of attention to detail and the ability to build strong rapport with customers, particularly those requesting specialized services, to ensure their satisfaction and retention.

FOOD/BAR ATTENDANT • COMFORT SUITES INN & COUNTRY INN SUITES • 24 MONTHS Accomplishing requests per demand. Consistently maintaining and upkeeping stock and inventory as well as preforming some general housekeeping activities to maintain a healthy quality and standard that the customer deserved.

RUNNER/SERVER • LUNCH & MUNCH • 24 MONTHS

Providing and attending the patrons at the restaurant w here needed as well as filling other vital roles related to general housekeeping an d upkeep such as food prep and dish cleaning. FLORIST • FLORAL SHOP • 18 MONTHS

Make floral arrangements as well as provide exemplary service to customers while having to manage finances. Tending register and consumer relation s. CUSTOMER SERVICES • COLOR ME TAN • 1O MONTHS

Maintain positive customer relations to ensure satisfaction and best chance for them to continue providing business. General housekeeping done and having to deal with finances at check in/check out. Ensure consumer is safely using equipment.

ADMINISTRATIVE ASSISTANT • BI-COUNTY • 9 MONTHS

Maintaining a n effective line of communication between faculty, family and students by answering phones, taking messages and using other technology like Xerox machines and such. Education:

High School Graduate • 1992 • Marquette alternative References:

Ashley Mattson, M.S.

Technical Writer Giving Home Health Care • 906-***-**** Tanya Sprowl

Marquette Community Academic’s Faculty Member • 906-***-**** Lee Madosh

Operating Engineers Union Journeyman • 906-***-****