Front Office Administrator Medical Office

CINDY

PAOLA

COLEY

************@*****.***

*****8257

Lincolnton, NC 28092

Bold Profile

Experienced medical support professional with strong focus on patient interaction and administrative efficiency. Adept at managing appointments, handling patient inquiries, and coordinating with medical staff. Known for effective collaboration and reliability in fast-paced environments. Skilled in using medical software systems, maintaining patient records, and ensuring welcoming atmosphere. Diligent front desk receptionist with proven background in managing front desk operations for medical facilities. Efficiently handled patient check-ins while maintaining accurate records and coordinating appointments. Demonstrated strong multitasking abilities and exceptional communication skills.

PROFESSIONAL SUMMARY

SKILLS

• CPR Certified

• Attention to detail

• Customer service

• Listening skills

• Time management

• Cash handling

• Telephone etiquette

Catawba Valley Community College

Hickory, NC • 07/2023

Phlebotomy

Newton-Conover High School

Newton, NC • 06/2012

High School Diploma

EDUCATION

Clinical at Iredell Hospital June

23-June 26th

•

• ASPT- PENDING

Family Medicine Associates of Lincoln County - Front Desk Receptionist

Lincolnton, NC • 07/2023 - Current

Cracker Barrel Restaurant - Server

Hickory, NC • 03/2023 - Current

Lee Industries - Sewer

Newton, NC • 12/2018 - 03/2023

WORK HISTORY

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

•

• I do refunds,Fax inbox, I also know how to work ECW.

• Scheduled, coordinated and confirmed appointments and meetings. I reschedule appointments last minute if a provider is going to be out last minute.

•

• Collected room deposits, fees, and payments.

• I also know how to do check out and get locations for referrals. Eligibility, Email companies back and forth about the employees that will be in for drug screens.

•

• Schedule worker comp apt. and hospital follow ups.

• Team leader for the up front girls.

Supervised dining table set-up to prepare for diversity of event types, following strict service standards

•

Supervised set up of banquet food stations and coordinated service to multiple dining areas

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Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business

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Seated customers in timely manner by managing reservations and waitlists skillfully

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• Cultivated warm relationships with regular customers

• Followed sewing instructions and inspected quality of finished pieces Boxcar Grille - Server

Claremont, NC • 01/2019 - 04/2022

to exceed customer expectations

Maintained clean and organized work area and verified safe and proper equipment functionality to reduce downtime

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Examined incoming materials and compared to documentation for accuracy and quality

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Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained

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Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects

•

Supervised dining table set-up to prepare for diversity of event types, following strict service standards

•

Supervised set up of banquet food stations and coordinated service to multiple dining areas

•

Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business

•

Seated customers in timely manner by managing reservations and waitlists skillfully

•

• Cultivated warm relationships with regular customers Spanish

Native or Bilingual

LANGUAGES

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