Client-Focused Insurance & Team Coach

ILIADYS GRANADO

Arlington, TX • 817-***-**** • ************@*****.***

Professional Summary

Warm, people-focused professional with experience in client support, insurance services, and team development. Known for building genuine relationships, communicating with clarity and empathy, and helping clients feel confident and supported. Brings positive energy, strong listening skills, and a collaborative approach to create uplifting experiences for both customers and teams. Key Skills

Compassionate client support • Building trust & rapport • Coaching with patience & encouragement • Clear & supportive communication • Problem-solving with care • Team collaboration Experience

Supervising Life Insurance Agent — Globe Life (2023–2025), Arlington, TX

• Built genuine trust with clients by guiding them through coverage options with clarity, patience, and empathy.

• Supported and coached new agents during onboarding and skill development, creating a positive learning environment.

• Led by example with strong communication and client-first service, contributing to a collaborative and motivated team culture.

• Maintained consistent follow-up with policyholders to ensure satisfaction, provide support, and strengthen long-term relationships.

Insurance Agent — AAA (Auto Club Group) (2021–2023), Remote, TX

• Developed meaningful connections with members through a consultative, needs-based approach to insurance guidance.

• Simplified coverage information to help members make informed and comfortable decisions that fit their needs.

• Provided reliable ongoing support to policyholders for changes, questions, and claims with care and attention to detail.

• Earned member trust by recommending appropriate coverage with honesty, integrity, and service-focused communication.

Insurance Agent — Allstate (2019–2021), Remote, TX

• Created a welcoming and supportive experience by actively listening and prioritizing client comfort and understanding.

• Fostered long-term relationships through personalized outreach and regular check-ins, contributing to client retention.

• Guided clients through policy options and claims with patience, clear communication, and a solutions-focused approach.

• Collaborated with team members to share best practices and support a positive, customer-centered work environment.

Additional Experience

Manager — Starbucks (2015–2018), Bedford, TX

• Supported a fast-paced team by fostering a positive work environment, training employees to deliver warm customer service, and assisting with daily operations. Lead Trainer — Pappadeaux (2012–2020), Various Locations

• Trained and mentored new team members to deliver friendly, attentive service and create memorable guest experiences in a high-volume hospitality environment. Personal Strengths

Empathetic and approachable • Positive and uplifting energy • Patient and encouraging mentor Education

Bachelor of Science (B.S.) – Criminology/Criminal Justice — Arizona State University (2017) Associate of Science (A.S.) – Crime Scene Technician — Keiser University (2014) Languages

English – Native • Spanish – Native

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