Administrative/Data Entry Professional (Remote, PA)
Resume:
AMY ORTMANN
Petrolia, Pa *****
**************@*****.***
OBJECTIVE
I am seeking either full-time or part-time employment in Customer Service or related field, preferably in-person, but am open to remote positions, as well. The following is an outline of my professional and educational experiences.
EDUCATION —
EXPERIENCE
University of Phoenix – Online
Graduated 2011 with a Master’s degree in Management/HR Mgmt.
GPA 3.2
University of Phoenix – Online
Graduated 2010 with a Master’s degree in Business Admin. (MBA)
GPA 3.3
University of Phoenix – Online
Bachelor of Science – Management
Axia College of the University of Phoenix – Associate of Arts in Health Administration
05/2025-current- Patient Care Representative – Emerge (Gifthealth Pharmacy)
Responsibilities include responding to patient inquiries regarding Zepbound prescriptions, follow-up with patients and physicians on prescription information, documentation review, EMR, customer/patient escalation, shipping issues, and any other issues regarding Zepbound prescription
2/2025-05/2025
Imaging Specialist - Iron Mountain
Responsibilities include prepping documenting for scanning, scanning documenting into digital images, editing images, and quality assurance of scanned digital images.
5/2023- 2/2025 - Self-Employed
I was the victim of domestic violence who ended up representing themselves in their own complex divorce case and assisting the district attorney’s office in said case. In representing myself, I learned on my own how to properly format legal documents, submit legal documents, present proof/evidence in front of a judge, etc. I also had to engage professionally with the opposing counsel, while difficult to do, at times. I also worked as an independent contractor doing “legal administrative” type duties for local attorneys. Examples of work completed include scheduling, documentation review, filing documentation, billing, and other general administrative duties Also, I gained extensive knowledge of the Clio program while in this role.
11/2020 - 5/2023
Customer Service Rep./Data Entry • Customer Service• Various Temp Agencies
I worked primarily in customer service and data entry from home. Responsibilities included answering calls, documenting calls and directing to appropriate parties, scheduling services, billing, discussing benefits, and data entry. Many of the positions were within the healthcare field. This typically required the ability to navigate multiple programs simultaneously while exhibiting excellent customer service alongside accurate documentation of data.
9/2019 – 11/2020
Front Desk Attendant • Hospitality • Inn at Lenape Resort
Responsibilities included checking guests in, ensuring guest satisfaction, scheduling reservations, and customer service.
7/2018 – 9/2019
Customer Service Rep. • Call Center/Cust. Svc. • Adecco
I worked for a temp. agency for a glass company in a call center environment with both inbound and outbound calls. Responsibilities included order entry, data entry, CAD design of certain orders, and other clerical duties.
6/2017 – 7/2018
Packer/Inspector • Drug Plastics & Glass/Bayer
Responsibilities included assembling medical products, operating machinery, and quality assurance regarding product defects.
5/2007 – 7/2017
Mental Health Professional/Operations Specialist • Glade Run Lutheran Services/MHY Family Services
Responsibilities included training new and current staff, scheduling new hire orientation and other trainings, performing internal audits to ensure the agency is within DPW and accreditation standards, collecting and tracking residential and agency data. In addition, I also sat in on several committees and volunteered for many agency fundraising events and activities. My duties at Glade Run Lutheran Services included caring for the daily needs of youth within the care of mental health services. I later became a Case Manager for Glade Run’s Wraparound department where I was responsible for insurance verification and quality assurance of all client intake paperwork. I also have extensive experience with EMR programs.
KEY SKILLS —
Proficient in Microsoft Office programs (Word, Excel, PowerPoint, etc.)
Excellent Customer Service skills
Experience with Clio
Experience in EMR programs
REFERENCES
Personal and professional references available upon request.
Contact this candidate