Experienced Administrative & Data Entry Specialist
Resume:
CRYSTAL BROOKS
Drummonds, TN *****
******@*****.***
Administrative Assistant
Hair Club - Memphis, TN
November 2012 to October 2017
Center Administrator: Administrative Assistant: Duties include scheduling appointments based on the client's program schedule. Handling a multi-line phone system. Greeting and checking out clients. Explaining program benefits and requirements. Maintaining a daily cash sheet for all transactions processed. Inputing agreements and upgrades. Determining the following day's services to be rendered. Applying for financing through third party companies on behalf of clients. Collecting payments due. Processing bi-monthly fees through ACH withdrawals and credit card transactions in excess of $1 million annually. Completing daily confirmation calls. Ordering retail and salon products while staying under budget. Completing inter-company procedures and paperwork for clients visiting from other Hair Club centers. Preparing a weekly package for the home office consisting of cash sheets, deposit slips, credit card transactions, financing disbursements, agreements, product orders, payroll, and invoices. Preparing a weekly recap of consultations, sales and upgrades which are forwarded to the owner. Preparing monthly MIA report for owner consisting of attrition rates. Ordering and maintaining all amenities for clients. All duties are performed with the utmost confidentiality for all clients.
Warranty Assistant
Randstad Staffing Agency
April 2012 to June 2012
Answer multiple calls and handle customer concerns regarding Power Take Offs. Determine and advise customer if claims fall under warranty and the next steps to follow. Files claims for clients in a timely manner. Warranty flow between Chelsea Products and Pump Division. Coordinating job functions between warranty, customer service and accounting. Worked with display units, fitments, and training units for the Application Engineers, sending the units and prepare shipping for the units. Developed Spreadsheets for CC 39 Receiving Log. Process shipping labels and orders for Fed Ex and UPS and obtains tracking information for the clients. Make spreadsheets for the months received and processed claims. Scanning documents, emailing to customers, data entry and word documentation. Developed a professional rapport with distributors and other clientele within Chelsea Products. Proposal: Coordination of Annual Returns.
Executive Assistant
Allstate-Roman Financial Group
October 2011 to March 2012
Office Manager and Retention Specialist: Oversees the day to day operations of the agency to meet long term and short term goals for agency growth. Assist customers with complaints, billing, collect and process payments. Make daily deposits and keep up to date financial records. Schedule appointments and order supplies. Call customers prior to cancellation. Follow up with claims made and advise the customer. Administrative Assistant
WORK EXPERIENCE
Allstate-Roman Financial Group
November 2010 to September 2011
Answer multiline phone calls, update clients policies, handle all billing inquiries, process payments in person and over the telephone. Report claims and follow up on claims. Organize new business client folders. Follow up with new customers and renewal of policies. Submit customer quote information to agents. Scan all endorsements to client's chart, file customers policy once signature has been received. Fax all appropriate documents to corporate office. Build customer retention and provide excellent customer service. In charge of writing office procedures manual. Medical Records Clerk
Memphis Heart Clinic
August 2010 to September 2010
Scan patient's demographic information and attach to chart. Scan and attach client's insurance cards to chart. Fax all patient results via fax maker to referring physician and primary care physician. Scan echo results to chart email results to lead nurse and fax to referring doctor. Check office mail. Prepare letters from the Cardiologist to patient. Transfer calls to the appropriate department. Provide material for 10 different Cardiologist. Catch and correct client information. Extern
Metropolitan Anesthesia Alliance
May 2010 to June 2010
Called clients to collect on self pays, verified insurance eligibility scanned and charged anesthesia tickets into computer. Mailed financial statements, printed, faxed and mailed CMS 1500 forms to insurance company for payment. Answer and transfer calls. Answer clients concerns and make payment arrangements. Diploma in Medical Billing and Coding
Anthem College - Memphis, TN
June 2010
• Multi-line Phone Systems (10+ years)
• Personal Assistant Experience (10+ years)
• ACH (6 years)
• Insurance Verification (6 years)
EDUCATION
SKILLS
Contact this candidate