Experienced Remote Customer Service Specialist

JONNA RASBACH

Parker, CO ***** 303-***-**** *********@******.***

Professional Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 15 years of experience in related customers service roles. Skills

Relationship building

Customer Relations

Good communication skills

Customer-focused

Customer Retention Abilities

Prospecting Skills

Problem-Solving Strengths

Inside and Outside Sales

Retention Strategies

Work History

Delivery Driver 09/2021 - Current

Amazon – Denver, CO

Completed on-time deliveries by choosing best and most efficient routes, 98.7 % on time delivery rate. Delivered packages to customer doorsteps and business offices. Hold a strong 4.8 satisfied customer rate. Completed rush deliveries on tight timetables to satisfy customer needs. 3-4 days a week stay late to help new drivers finish their routes who are behind.

Area Sales Representative 03/2018 - 02/2021

Deep Rock Water – Denver, CO

Drove team revenue totals by bringing in top sales numbers. Took Denver territory to the top 10 regions in home sales in 2020 with personal increase of sales by 32%. Hitting my personal highest number of new customers in 04/2020 with 109 new accounts.

. After Covid, record number in canceled orders, I was highest number in my region for saved or rescheduled appointments with 67 saved appointments in June 2020.

Sales Event Coordinator 04/2013 - 05/2018

Renewal By Anderson – Denver, CO

Cold “call” “Greeted” new customers working at different Home Depot, Lowe's or other home improvement stores to find new customers in need of our product. Signed up 20-30 new leads per week. Developed post-event reports to determine effectiveness of each event took the number of interested parties compared it to the number of sales that came from that show.

Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems. Third increased sales by 17-25% in my first 3 months.

Shift Manager/Key Holder 09/2001 - 10/2013

Romano's Pizza

Completed store opening and closing procedures.

Opened and closed store 6 days per week by counting registers, making deposits and storing and filing all daily paperwork. Improved customer service by projecting friendly and knowledgeable attitude. Education

Associate Of Business Administration: Business Administration And Management Expected in 05/2025 Arapahoe Community College - Littleton, CO

Contact this candidate