Versatile Operations and Customer Service Professional

Joseph De Soto

951-***-**** ******.******@******.*** Provo, UT 84601

SUMMARY

I have experience in almost all fields. I can learn very quickly. Adapt very quickly. I understand finance, I understand people, and I also understand how to motivate others. Started from Regal to Being an Agent at a support center, I have had experience with customer service. Working as a book keeper I also understand the basics of the accounting process. SKILLS

Bookkeeping

Customer service

Relationship building

Strategic planning

Motivating teams

Influencing others

[Instrument] proficiency

Studio recording experience

Song composition

EXPERIENCE

Book Keeper, My Back Office, October 2022-Current Maintained and processed invoices, deposits, and money logs. Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.

Time Keeper, Pcr4x, April 2025-July 2025

Moses Lake, Washington

Matched time sheets with employee scans ins and outs Made sure employees didn't over bill

Matched time sheet records with Certified Payroll Records Corrected Time Sheets

Made accurate reports reflecting employees time on site compared to the hours they billed. BYUI Student Support Center Team Lead, BYUI Student Support Center, April 2024-January 2025 Improved team productivity by effectively coordinating daily operations. Led group meetings for strategic planning and task allocation. Enhanced team communication with clear instructions and feedback. Achieved project milestones, guiding team through challenging phases. BYUI Student Support Center Agent, BYU Idaho Support Center, October 2022-January 2025 Facilitated communication between students, teachers, and parents. Improved customer satisfaction by resolving inquiries and complaints efficiently. Developed strong relationships with students enhancing trust and loyalty. BYU-I Student Support Customer Service Certified.

Research Scientist, Environment Control Building Maint, January 2023-April 2023 Streamlined research processes to meet tight deadlines for multiple projects. Set up appointments through cold call sales.

Created list of potential clients.

Finalized appointment settled with potential clients. Service Missionary, Church Of Jesus Christ Of Latter Day Saints, October 2021-May 2022 30 hours or more of community service

Created unique bonds with community members.

Missionary, Church Of Jesus Christ Of Latter Day Saints, August 2021-October 2021 Built lasting relationships with community members through genuine empathy, compassion, active listening skills.

Prepared and delivered mission-related presentations to church and community groups. Regal Cinema Employee, Regal Cinemas, November 2018-March 2020 Self-motivated, with a strong sense of personal responsibility. Worked effectively in fast-paced environments.

Skilled at working independently and collaboratively in a team environment. Proven ability to learn quickly and adapt to new situations. EDUCATION AND TRAINING

High School Diploma

Post Falls High School, Post Falls, ID June 2021

REFERENCES

Wade Deihl - Employer 406-***-****

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