Operations Support and Customer Service Specialist

LESLIE HANSFORD

***** * ***** ************, ** **021 · 918-***-****

*************@******.***

EXPERIENCE

AUG 2021 – PRESENT

CUSTOMER SERVICE, THE CROSBY GROUP

Domestic Order Entry, Return’s, credits/debits, Lead times and Quotes

Manage Customer Accts

Answers phones for price and availability, tracking/shipping information, backordered PO questions, part number information from the catalog.

Answers emails for lead times, quotes, return’s, credits/debits, price, and availability tracking/shipping information.

Assists Crosby Canada team with calls and emails

MARCH 2021 – AUG 2021

OFFICE ADMINISTRATOR, NXTNAno

Answer and filter all calls from the main line to the appropriate person

Works with the Customer Service Manager to ensure proper customer service is being delivered

Warmly greets visitors

Process all small UPS Parcel Shipments

Keeping track of Customer Services Emails on Excel Log daily to ensure prompt response times

Ensure customer service e-mails are being distributed to the appropriate departments

The main point of contact for Customers, from receipt of their PO to shipping

Creating new hire packets/folders, including offer letters

Filing new hire paper to maintain files

Ensures/Validates Time Sheets are accurate for payroll submission

Keeping track of occurrence points for temps/contract and payroll employees

Call and set up appts for interviews as requested

Will pre-screen resumes for good or bad resumes

JANUARY 2016 – MARCH 2021

OFFICE ADMINISTRATOR, THE CITY OF TULSA

Enters data from Commercial Haulers

Types letters and memos for Debts and Credits

Proofreads and /or verifies accounts

Answers phones

Maintains a filing system

Operates various Office Equipment

Work in MS Office

Enters and Maintains the Physically Limited Applications

JANUARY 2016 – MARCH 2021

OFFICE MANAGER, THREADMAN EMBROIDERY

Handled all Shipping and Receiving

Scheduled orders based on priority

Placed customer orders

Maintained Employees timecard for Payroll

Maintained paperwork for billing

Helped the Retail Sales

Quoted and Placed orders for Wholesale orders

EDUCATION

MAY 2001

HIGH SCHOOL DIPLOMOA, Owasso High School

MAY 2019

tulsa Community College

Currently getting my associates in business.

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