Senior Technical Writer & Instructional Designer

ABHIJEET S. DHAVAL

n B-***, Apna Ghar CHS Ltd, Off Pimpripada Road, Gokuldham Market, Goregaon (E), Mumbai – 400097 n +91-989**-***** n *******@*****.***

n Career Objective

Results-driven Senior Technical Writer with 19+ years of experience creating clear, user-focused documentation across domains such as logistics, telecom, ERP, healthcare, and cloud applications. Seeking a challenging role to leverage my skills in technical communication, instructional design, and information architecture to deliver engaging and high-quality documentation solutions. n Professional Summary

• Expertise in DITA/XML-based authoring, content strategy, and document lifecycle management.

• Strong ability to translate complex technical concepts into intuitive, user-friendly materials.

• Experienced in working within Agile environments using tools like JIRA and IBM RTC.

• Adept at cross-functional collaboration, ensuring consistency and quality across deliverables. n Core Competencies

Technical Documentation & Information Architecture DITA/XML Authoring & Content Management

Agile Documentation (JIRA, IBM RTC)

Usability & Accessibility Standards

Training Content & Release Notes Development

Peer Reviews & Quality Assurance

n Tools & Technologies

Authoring Tools: Oxygen XML Editor, Adobe FrameMaker, RoboHelp, MS Word Graphics: Snagit, MS Visio, Paint

Tracking & Collaboration: Bugzilla, JIRA, IBM RTC

Other: MS Office Suite (Word, Excel, PowerPoint)

-n Documentation Deliverables

Installation & Deployment Guides

User & Administrator Manuals

Online Help / Context-Sensitive Help

Release Notes & What’s New Documents

Quick Reference Guides

Document Development & Project Plans

n Professional Experience

Senior Technical Writer & Instructional Designer – CMS Computers Ltd (Apr 2022 – Present)

• Developed user guides, installation manuals, and training content for enterprise applications.

• Ensured uniform documentation standards and maintained version control across projects.

• Supported design and delivery of instructional materials for technical training. Senior Technical Writer (Contract) – LionBridge Services Pvt. Ltd. (Sept 2021 – Nov 2021)

• Created end-user and product documentation for large enterprise projects.

• Collaborated with developers and SMEs to ensure content accuracy and relevance. Senior Technical Writer – Xalted Information Systems Pvt. Ltd. (Sept 2012 – Aug 2021)

• Authored documentation for telecom and banking software products.

• Delivered FAQs, user manuals, tutorials, and technical notes.

• Acted as the documentation lead for multiple cross-functional projects. Technical Writer – Livia Legal India Ltd. (July 2011 – Aug 2012)

• Designed and developed SRS documents and training materials for legal tech products. Technical Writer – Commit Technologies Pvt. Ltd. (Sept 2008 – Jan 2011)

• Delivered online help systems, installation guides, and admin manuals for clients like NSEiT and iFlex. Center Manager / Senior Faculty – Computer Station INC / Dots Info Systems (2001–2003, 2007–2008 / Feb 2004 – Oct 2007)

• Conducted training programs and developed instructional content for students and staff. n Education

B.E. (Computer Engineering) – Dhyaneshwar Vidyapeeth, 2001 HSC – Mumbai University, 1997

SSC – Mumbai University, 1995

Certifications:

Hardware & Networking – Govt. Polytechnic, Bandra (2001) n Languages

English Hindi Marathi

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