Results-Driven Agile Project Manager & Scrum Master

YUKTI

Email: *******@*****.*** Contact: 512-***-****

SUMMARY

Results-driven Project Manager and Scrum Master with 8+ years of experience leading Agile delivery across healthcare, banking, and insurance domains. Proven ability to manage end-to-end project lifecycles, facilitate Scrum ceremonies, and drive cross-functional teams to deliver on time and within scope. Strong Business Analysis background, translating business needs into actionable requirements to ensure value-driven outcomes. Skilled in Jira, Confluence, and MS Project, with a focus on stakeholder alignment, regulatory compliance, and continuous process improvement.

TECHNICAL SKILLS

Jira, Confluence, Agile (Scrum), Python, SQL, MS Project, MS Excel, MS Visio, MS PowerPoint, Git, HTML/CSS

CERTIFICATIONS

•Professional Scrum Master I (PSM I)

•Canadian Securities Course(CSC)

PROFESSIONAL EXPERIENCE

Project Manager – Healthcare IT & Operations Cardinal Health, Remote, US July 2025 – Present

Project: Healthcare IT Delivery Optimization & Compliance Management

•Orchestrated end-to-end Agile delivery for healthcare IT projects, utilizing Scrum methodologies to align technical execution with clinical business goals, patient care standards, and regulatory requirements.

•Architected comprehensive project roadmaps and timelines using MS Project, effectively managing cross-functional dependencies and resource capacity to optimize team productivity.

•Managed the full Agile project lifecycle within Jira and Confluence, overseeing backlog prioritization, sprint planning, and release tracking to ensure predictable, timely delivery.

•Collaborated with clinical, business, and technology stakeholders to define project scope, gather complex requirements, and provide transparent status reporting via Excel and Tableau based dashboards.

•Spearheaded structured risk management and gap analysis to identify potential bottlenecks, implementing proactive mitigation strategies and streamlined workflows.

•Facilitated key Agile ceremonies, including daily stand-ups, retrospectives, and sprint reviews, while monitoring team velocity and delivery metrics to drive continuous improvement.

•Enforced rigorous adherence to healthcare compliance standards, audit requirements, and internal governance policies.

Scrum Master RBC Bank (Former HSBC), Canada Nov 2022 – June 2025

Project: Digital Banking Transformation & Automation

•Steered the Agile delivery of digital banking solutions, utilizing the Scrum framework to drive automation, regulatory compliance, and enhanced customer experience.

•Championed the successful execution of Digital Wealth Advisory, Mortgage Renewal Automation Tool, and Regulatory Integration projects, ensuring high-impact delivery of complex financial products.

•Acted as a strategic liaison between stakeholders and technical teams, streamlining communication and resolving critical impediments to accelerate execution.

•Guided cross-functional Agile teams to ensure seamless alignment between technical execution, business objectives, and financial regulatory requirements.

•Governed all Agile ceremonies, leveraging Jira and Confluence to maximize team collaboration and delivery predictability.

•Directed backlog refinement and prioritization, defining high-quality user stories and clear acceptance criteria to maintain a consistent development workflow.

Business Analyst Reliance General Insurance, India Oct 2021 – Nov 2022

Project: Underwriting Workbench Solution – AccuRUSI

•Engineered a commercial underwriting workbench solution (AccuRUSI), leveraging Python and SQL to automate risk assessment and modernize underwriting operations.

•Spearheaded exploratory data analysis (EDA) to identify operational pain points, translating complex data sets into actionable business requirements for technical teams.

•Developed robust data pipelines and ETL workflows using Python, ensuring high-quality data transformation and structural integrity for risk modeling.

•Designed comprehensive functional documentation, use cases, and data flow requirements to bridge the gap between business stakeholders and development squads.

•Produced interactive prototypes and wireframes using MS Visio and HTML, facilitating rapid proof-of-concept (PoC) development for analytics and reporting tools.

•Constructed visualizations in Tableau to monitor underwriting performance and provide executive-level insights.

Junior Business Analyst Reliance General Insurance, India March 2018 – Oct 2021

Project: Media Mobility Solution for P&C Insurance

•Conceptualized a social media mobility solution for P&C that integrated analytics to drive customer engagement and optimize digital insurance operations.

•Executed complex data extraction and analysis using SQL to identify high-value opportunities for improving customer touchpoints.

•Built and maintained Tableau dashboards to track key performance indicators (KPIs) and provide real-time visibility into engagement trends.

•Delivered stakeholder presentations through data storytelling, translating technical findings into strategic recommendations for insurance leadership.

•Authored data-backed business case documentation, utilizing analytical insights to justify digital transformation initiatives.

•Managed version control and technical documentation using Git, ensuring collaborative efficiency across the analytical project lifecycle.

EDUCATION

•2024 - PG program in Data Science and Business Analyst, University of Texas, Austin, USA

•2015 - Master of Business Administration (Finance & IT), Panjab University, Chandigarh, India

•2013 - Bachelor of Technology in Electronics & Communication Engineering, Kurukshetra University, Haryana, India

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