Administrative Assistant with 4+ Years of Experience

UCHE IJEH

***********@*****.*** +1-780-***-**** linkedin.com/in/uche-ijeh-admin-officer/

Permanent Resident Drayton Valley, Alberta

PROFESSIONAL SUMMARY

Reliable and adaptable administrative professional with 4+ years of experience supporting daily operations across client-facing and service environments. Proven ability to manage multiple responsibilities and general administrative coordination with minimal supervision. Hands-on experience supporting marketing tasks, maintaining organized workspaces, coordinating inventory, and preparing environments for day-to-day operations. Comfortable taking initiative, learning new systems quickly, and handling a variety of tasks to support overall business efficiency. Seeking a role to provide dependable, practical support in a fast-moving, team-oriented environment.

HIGHLIGHTS OF QUALIFICATIONS

● Office Administration: Front Desk Operations, Call Handling & Routing, Appointment Scheduling, Seminar and Conference Coordination, Data Entry, Bookkeeping, Service Navigation, Confidential Record Management & Data Entry, Minute taking, Document Preparation, Filing Systems & Administrative Coordination

● Digital and Technology: Proficient in Microsoft Office (Outlook, Word, Teams, Excel), Zoom, Google Workspace, Social Media Management, Content Creation, Generative AI Productivity, Rapid Learning of New Tech Systems

● Soft Skills: Excellent English Communication Skills (written & verbal), Client-Centered Communication, Task Management & Prioritization, Teamwork, Organization, Multi-tasking, Adaptability, Customer Service, Problem Solving, Attention to Detail, Time Management WORK HISTORY

Administrative & Client Experience Coordinator Nov 2024 – February 2026 Bossel Eye Care, Lagos, Nigeria

● Managed day-to-day administrative operations, including scheduling, data entry, and workflow coordination, supporting a team of 5 staff and ensuring smooth clinic operations

● Led digital presence and basic marketing initiatives, including setting up and managing Google Business profiles and staff LinkedIn pages, improving client engagement and visibility

● Created and published patient-facing educational and promotional content regularly (e.g., seasonal campaigns, eye health awareness posts), supporting client outreach and retention

● Coordinated inventory and supply management for clinical and retail areas, engaging 10+ vendors to ensure optimal stock levels, organized product displays, and uninterrupted service delivery

● Trained staff on digital systems and workflows, improving operational efficiency and reducing administrative delays by 50%.

Care Unit Coordinator July 2023 – June 2024

Powerline Primary Health Care Center, Lagos, Nigeria

● Maintained accurate financial and administrative records, processing payments via cash, POS, and bank transfers, and supporting documentation for accounting purposes to ensure accurate tracking and reconciliation

● Provided front-line administrative and operational support, managing 30+ weekly client interactions, scheduling appointments, and coordinating service delivery in a resource-constrained environment

● Handled financial transactions including cash and POS payments, maintaining accurate daily records and ensuring 100% reconciliation accuracy

● Organized and prepared mobile clinic setups for community outreach programs, ensuring all equipment, materials, and documentation were ready for service delivery

● Supported inventory tracking and restocking of medical and retail supplies, maintaining organized and functional service areas

● Assisted in client communication and follow-ups, ensuring timely service access and maintaining positive client relationships

Front Desk & Administrative Assistant May 2022 – April 2023 MegaVision Ltd, Lagos, Nigeria

● Coordinated appointment scheduling and front-desk operations, improving service flow and reducing client wait times by 50%

● Maintained a clean, organized, and visually appealing reception and retail environment, ensuring readiness for daily operations and positive client experience

● Supported administrative processes including documentation preparation, data entry, and filing, ensuring accuracy and accessibility of records

● Assisted in organizing and managing the optical dispensary, optimizing product displays and inventory levels to support sales and service efficiency

● Supported insurance and billing documentation, improving submission accuracy and reducing processing errors by up to 40%

EDUCATION

● Doctor of Optometry (OD), University of Benin, Nigeria.Jan 2015 - Nov 2021 WES-evaluated Canadian Equivalency: 6-years of Professional Study in Optometry CERTIFICATIONS

● Alberta ProServe, AGLC, Canada Feb 2026

● Inclusive Service Excellence, Ontario Tourism Education Corporation (OTEC)Jan 2026

● Canadian Workplace Culture, SOPA, Canada Jan 2026

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