Operations Leader - HR & Onboarding Specialist

Lisa Torres *** Monmouth Rd Elizabeth NJ ***** • 848-***-**** • *************@*****.***

Onboarding Coordinator Human Resources Assistant Operations Director

PROFILE

Dynamic and results-driven operations leader with a strong background in human resources support. Proven track record of driving efficiency, leading cross-functional teams, and implementing HR best practices. Adept at optimizing workflows, supporting talent initiatives, and aligning organizational goals with employee success. I am known for strategic thinking, effective communication, and fostering a culture of collaboration and performance. Business Professional with a track record of success in finding innovative ways to keep customers engaged and enhance retention.

WORK EXPERIENCE

Masis Staffing Solutions October 2020-Currently

Operations Director

Responsible for strategic planning, budget management, performance monitoring and staff management.

Strategic leadership ensuring everyone is working towards the same objectives

Responded to any onboarding questions from other departments and provided detailed guidelines for assistance.

Collected key information to order and coordinate all pre-day one technology orders and selected systems

access as well as coordinate directly with field contacts.

Requested and followed up on select systems access

Interacted with Recruiting Coordinators, Technology Partners, New Hire Managers/onboarding contacts.

Participated in projects for the company

Identified gaps and improve processes

Security Point of Contact (SPOC) for systems access

Highly organized, independent; disciplined; self-started

Communicated with all levels of management

Ordered technology for new hires using Techology and Remedy/ITSM.

Word, excel, power point, SharePoint site experience

Oversaw payroll processing to guarantee proper entry and validated reports for accuracy and compliance

Lyneer Staffing March 2014- October 2020

Area Account Manager

Overseeing the operations of multiple locations within a specific region, ensuring they meet sales targets, maintain operational standards and provide excellent customer service.

Assisted teams to reach key metrics and priorities for project deadlines.

Operational Management ensuring smooth daily operations across all locations, including inventory management, compliance

Customer Satisfaction ensuring high levels of customer satisfaction through effective service delivery and problem resolution

Problem Solving Identifying and addressing operational bottlenecks and challenges and finding effective solutions.

Sourced, interviewed, and facilitated onboarding of candidates to ensure successful client placements.

Diamond Staffing February 1999-March2014

Branch Manager

Managing staff, overseeing daily operations, developing and implementing strategies to achieve sales goals, improving customer service

•Recruiting, hiring, training, and supervising branch employees.

•Ensuring the smooth and efficient daily operations of the branch.

•Identifying and pursuing new business opportunities

•Preparing and presenting reports on branch performance to senior management.

Technical Skills/High School Diploma 1990

• Microsoft office (excel, word, power point)

•Payroll Systems

•Bilingual

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