Billing Manager candidate with healthcare admin expertise
Resume:
Dana Taylor
Marion, NC *****
****.**********@*****.***
Professional Summary
Experienced billing and healthcare administration professional with over 10 years of expertise in medical billing, reimbursement, and HR management. Holds a Master’s in Health Administration and a Bachelor’s in Health Information Administration. Proven ability to streamline billing processes, manage teams, and ensure compliance, seeking to leverage skills as a Billing Manager in a healthcare setting. Work Experience
Paraprofessional
CCHC Possibilities-Marion, NC
April 2024 to Present
* Supported clients with daily activities at home and in the community, ensuring safety and engagement
* Provided overnight supervision for a client requiring constant monitoring
* Assisted clients with crafts, painting, and meal times at the day program
* Encouraged clients to clean up after activities, promoting independence
* Documented daily progress and communicated updates to the Qualified Professional (QP) Human Resources Manager
Encompass Health – Home Health-Marion, NC
September 2017 to April 2021
* Oriented new employees and entered personal information into HR systems
* Processed E-verify, I-9, and state new hire paperwork within required timeframes
* Maintained employee records and tracked renewable requirements monthly
* Entered referrals and ensured all tablets functioned properly for visits
* Assisted with order processing and answered incoming phone calls
* Supported recruiting and employee retention efforts
* Managed payroll and handled Release of Information requests
* Coordinated fleet and mobile equipment, and supported intake operations Reimbursement Billing Specialist
Reimbursement Department
August 2013 to March 2016
* Ran daily unbilled reports using I-Emphsys and MRO software to track claims
* Verified accuracy of claims before billing and prepared reports in Excel
* Released claims from hold status after confirming required documentation
* Coordinated with intake to obtain missing documents for claim processing Commercial Billing Specialist
Aeroflow Inc.-Asheville, NC
August 2008 to July 2011
* Managed a weekly 400-page report of unpaid claims and followed up for resolution
* Reduced unpaid claims rate from 85% to 21% within three months
* Assisted teammates with claim corrections and provided training support
* Answered phone calls, accepted payments, and printed patient invoices
* Trained a new employee transitioning from customer service to billing Education
Health Administration (Master of Science Degree)
Grand Canyon University
May 2020 to July 2022
Health Information Administration (Bachelor of Science Degree) Western Carolina University
January 2003 to May 2006
High school diploma or GED
Skills
• Account reconciliation
• Client communication
• Windows
• Talent management (5 years)
• Microsoft Outlook
• Medical transcription
• Records management
• ICD-9
• Workers' compensation
• Payroll processing (5 years)
• Cash handling
• Home care
• Productivity software
• Medical office management
• Writing skills
• Fleet management
• Working with people with developmental disabilities
• Insurance Verification
• IV infusion
• Database management
• Data analysis skills
• Client services
• Team leadership
• Intake
• Profit & loss
• First aid
• Business management (5 years)
• Teaching
• Operations management (5 years)
• Direct sales
• PPM tools
• Payroll
• Outpatient
• Dental terminology
• Workers' compensation law
• HIPAA
• CPT coding
• Documentation review
• Maintaining patient confidentiality
• Telecommunication
• Social media management
• Adoption (4 years)
• Patient monitoring
• Store management
• Retail sales
• Care plans
• HR sourcing
• Home health
• Financial management
• General ledger reconciliation
• Talent acquisition
• Intuit
• Marketing
• Centricity
• Leadership
• Medical claim denial management
• Negotiation
• AS400
• Data Analysis and Reporting (Less than 1 year)
• EMR Systems
• Data center experience
• Nursing home experience
• Presentation creation
• Multitasking (10+ years)
• Budgeting
• Employee evaluation
• Medical Records
• Case management
• Performance Management
• Handling patient inquiries
• Medicaid (10+ years)
• Microsoft Word
• Word processing
• JCAHO
• Fundraising
• Resident's rights
• Lean manufacturing
• collaboration
• Adoption and foster care reporting (2 years)
• Senior leadership
• Project leadership
• Technical Proficiency
• Analytics
• Interviewing
• Team development
• Employee Orientation
• Operating systems
• Revenue cycle management
• Anatomy knowledge
• Human Resources
• Account development
• Mentoring
• Skilled nursing facility (2 years)
• Medical Coding
• Quality assurance
• Research & development
• HR communication (7 years)
• IT
• Clinic
• Data visualization
• Google Suite
• Grammar Experience
• Senior care
• Root cause analysis
• Contracts (5 years)
• Food service
• ICD coding
• Presentation skills
• Event planning
• Phone triage (5 years)
• Kronos
• Payroll management
• Financial services
• PeopleSoft
• SharePoint
• Medical administrative support
• Business development
• Workday
• Conflict management
• Long term care experience
• NCQA standards
• Critical thinking (10+ years)
• Managed care
• Bookkeeping for tax purposes
• Pediatrics
• Business coaching
• Product management
• Data entry
• Six Sigma
• Succession planning (5 years)
• Personal assistant experience
• Facilities management
• HCPCS (10+ years)
• Team management
• Analysis skills
• Property management
• Cost control
• Medical Terminology
• Discharge planning
• Management
• Paychex
• Campus recruitment
• Onboarding process management (5 years)
• Computer operation (10+ years)
• Time management
• Adoption and foster care home visits (4 years)
• Office Management
• Team lead
• Sourcing
• Employee relations
• Fair Housing regulations
• Microsoft Access
• Telehealth
• Project planning
• Patient interaction (10+ years)
• Microsoft Teams
• Front desk
• Account management
• Adult learning
• HRIS
• Office manager experience
• Wound care
• Interpersonal skills (10+ years)
• OSHA
• iOS
• Tableau
• Salesforce
• Typing
• System administration
• Healthcare management
• Electronic health records (EHR) management
• effective communication
• FMLA
• Mental health facilities (10+ years)
• Accounting and finance experience (5 years)
• CRM software
• Loyalty marketing
• DocuSign
• Customer relationship management
• Databases
• Benefits Administration
• Medical receptionist
• Employee onboarding
• ServiceNow
• Phone etiquette
• Supervising experience
• Community resource coordination
• Basic math (10+ years)
• Problem solving
• Merchandising
• Clerical experience
• SAP
• Manufacturing
• Employee engagement
• Multi-line phone systems
• Computer literacy
• Financial sales
• Quality control
• School experience
• Manufacturing company experience
• Experience with individuals with neurodevelopmental disorders
• QuickBooks
• Accounts payable
• Recruiting
• Employment & labor law
• Medical credentialing software (5 years)
• Home & community care
• Care plan evaluation (5 years)
• Healthcare privacy protection
• Hospitality (10+ years)
• Video editing
• Canva
• Computer networking
• ADP
• Paylocity
• Medical claims processing
• DRG
• Attention to detail
• Organizational skills
• Weight loss
• General ledger accounting (4 years)
• Grocery store
• Prospecting
• Microsoft Office
• Sales strategy
• Microsoft Powerpoint
• Project management software
• Strategic planning
• Data classification
• Administrative tasks (10+ years)
• Medical Billing
• Google Docs (5 years)
• effective implementation
• Part-time healthcare role
• Social work
• ATS
• Smartsheet
• Team Leadership and Training (Less than 1 year)
• Human Resources Management
• Training & development
• Microsoft Project (5 years)
• Filing (10+ years)
• Ceridian
Languages
• Spanish
• English
• Bilingual
Certifications and Licenses
BLS Certification
CPR Certification
Driver's License
First Aid Certification
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