Remote Customer Service Professional with 10+ Years Experience
Resume:
Hiring Manager
United Parks & Resorts Inc.
Los Angeles, CA
Dear Hiring Manager,
I am writing to express my interest in the Remote Customer Service Representative position at United Parks & Resorts Inc., as advertised. With over 10 years of experience in customer service and technical support, I have developed strong communication skills, a proven ability to handle customer inquiries, and a dedication to providing a positive customer experience. I believe my diverse background in customer service, sales, and support positions me as a strong candidate for this role.
At Charter Communications, I honed my ability to engage customers professionally while promoting various services such as internet, video, and mobile plans. I consistently resolved customer issues and ensuring satisfaction. Similarly, my work as a Front-End Associate at Walmart and as a remote Call Center Sales Representative with ACD Direct demonstrated my ability to handle high volumes of customer inquiries and ensure smooth transactions.
Additionally, I have a strong background in managing customer relationships and addressing complex issues with sensitivity and professionalism. During my time at Broadridge as a Data Center Operations Business Systems Analyst, I collaborated with project managers and tracked issue resolutions within defined service-level agreements. These experiences have strengthened my problem-solving skills and ability to communicate clearly and efficiently, ensuring customer needs are met.
I am particularly drawn to this role because of your emphasis on empathy, collaboration, and growth. I am excited about this remote opportunity to contribute to United Parks & Resorts Inc.'s commitment to delivering exceptional service and look forward to helping customers have a seamless and satisfying experience.
I would love the chance to discuss how my background, skills, and enthusiasm can contribute to your team. Thank you for considering my application. I look forward to the opportunity to speak with you further.
Sincerely,
Brian Plotkin
************@*********.***
BRIAN PLOTKIN 760-***-****
Oceanside, CA 92009 ************@*********.***
CUSTOMER SERVICE / TECHNICAL SUPPORT
SUMMARY
Fifteen years’ experience in support of Sales Administration and Customer Service functions in multiple industries
PROFESSIONAL EXPERIENCE
CHARTER COMMUNICATIONS / SPECTRUM, Carlsbad, CA 05/2025 – 04/2026
Internet, Video, Voice and Mobile services for residential and business clients
RETAIL STORE SPECIALIST
Sold internet wi-fi, video, voice and mobile services to residential clients
WALMART, Vista, CA 10/2024 – 05/2025
FRONT END ASSOCIATE / CASHIER
Checked out customers and process payments
Processed customer returns and refunds
Processed customer financial services requests: paid bills, processed money orders, transferred and received funds
Checked out and checked in Cashier tills at the beginning and the end of each business day
BROADRIDGE, San Diego, CA 9/2018 – 6/2024
DATA CENTER OPERATIONS BUSINESS SYSTEMS ANALYST
Ensured all data from legacy systems is successfully migrated to client purchased platforms
Worked diligently with Project Managers to ensure all business workflow and requirements have been properly implemented on time and within budget
Monitored all scheduled jobs to process commissions and notified development staff of job failures
Acted as the Jira Database Administrator for our client issues tracking system
AEROTEK, INC. / LPL Financial, San Diego, CA 08/2017 – 8/2018
ONBOARDING CONSULTANT
Provided transition support for the onboarding of NPH Advisors to LPL
Collected credit reports, background checks for the GRC team to Approve onboarding of NPH Advisors
Gathered required signed e-documents for new Advisors
Provided support of LPL marketing materials for new Advisors
Provided repapering support as needed for new Advisor’s to move their book of business to LPL Financial
COLLABERA, INC. / KAISER PERMANENTE, San Diego, CA 07/2016 – 06/2017
BUSINESS ANALYST
Reconciled member issues enrolled in Obama Care.
Ensured data is synchronized between the Government Exchange, the Billing Database, and Kaiser’s membership database.
Researched all reported membership issues, and track to final resolution within the defined Service Level Agreement.
GREAT CALL, INC. 11/2015 – 07/2016
SALES RETAIL ACTIVATION SPECIALIST
Took inbound calls from customers who purchased product from a retail store, and wanted to activate their service
Asked probing questions to determine which services we offer best fit their needs
Listened to what the customers said and offered as many value added services to them that best fit their health and safety needs
Walked through the activation process with the customer, so they are familiar with the product
Ensured strict adherence to the script provided to meet all quality assurance requirements of the company
INNOVATIVE SUCCESS SYSTEM 10/2014 – 10/2015
HEALTH AND WEALTH CONSULTANT
Called new prospects interested in starting a home base business opportunity with one of the largest and fastest growing privately held multi-billion-dollar companies in the health and network marketing industries. Scheduled interviews, conducted interviews, and followed candidates through the sales process from beginning to end.
Utilized a cloud-based CRM to manage the sales cycle.
Acted as New Associates’ Mentor, helping them build their new business and complete all of the required sales training.
Made sure all Associates follow defined sales processes and stuck to scripts when contacting new prospects.
ENCINITAS FORD 04/2013 – 09/2014
CALL CENTER SALES AND SERVICES REPRESENTATIVE
Took in-bound calls for the service department to provide maintenance and repair quotes for customers and scheduled appointments.
Took inbound calls and made outbound sales calls for the sales team, notifying previous customers of our current sales incentives and scheduling appointments with our sales staff to look at new and used cars.
Exceeded my weekly quotas on a regular basis.
ACD DIRECT, INC. 05/2011 – 05/2014
CALL CENTER SALES REPRESENTATIVE
Took incoming calls for nonprofit organizations such as Public Broadcasting Stations (TV and radio), ASPCA, Wounded Warrior Project, St. Jude’s Children’s Hospital, etc.
Recorded sales, process payments (credit/debit cards, EFT, check, etc.), and provide basic customer service support.
BROCADE, INC. 09/2010 – 04/2012
BUSINESS ANALYST / TRAINER
Coordinated the IT Security Awareness Training program for over 6,600 employees. Customized the program specifically for Brocade’s corporate environment. Tracked compliance requirements and reported results to management.
Investigated all cases concerning missing company computer and telephony equipment (laptops, notebooks, PDAs, Smart Phones, iPad, etc.) Completed assessment of the loss, and the risk to the business concerning company confidential data. Worked with Legal, Security, and Human Resources to escalate any cases that are assessed at medium to high risk, requiring further investigation.
TRI CITY WELLNESS CENTER, Carlsbad, CA 03/2008 – 08/2010
SALES AND MEMBER SERVICES ASSOCIATE
Provided tours for prospective members
Called prospective members to invite them in for a tour of our facility. Conducted follow-up sales calls and sent out follow-up letters and emails. Utilized CRM application to analyze conversion ratios and follow up with interested prospects.
Sold gym memberships to new members
Provided the following member services: check-in/out, answer telephones, process member payments, and conduct prospective member tours of the facility.
Made reservations with Massage Therapists at the Day Spa for our members and guests
Made confirmation calls the night before a treatment, based on company policy
Sold gift certificates to members and guests for spa services and pro shop
Recorded guest comments for review by management
Performed all functions to open and/or close the facility each day, including documentation for cash drawers
EDUCATION
BA, Recreation Administration, San Diego State University
Contact this candidate