Multichannel Customer Service & Admin Professional
Resume:
Faith Anderson Jimenez
Paterson, NJ 07501
️ ********************@*****.***
Objective
To obtain a position where I can apply my communication, customer service, and administrative skills as a valuable asset to the company, while continuing to grow professionally and contribute to organizational success.
Professional Experience
St. Joseph’s Medical Center – Paterson, NJ
Hospital Operator
03/2023 – Present
* Manage a high volume of incoming calls and route them appropriately
* Assist patients, staff, and external callers with inquiries and information
* Respond to and announce emergency codes to alert hospital personnel
* Maintain professionalism and accuracy in a fast-paced healthcare environment
Aramex – Queens, NY
Import Coordinator
08/2022 – 02/2023
* Coordinated import shipments for assigned accounts
* Managed documentation, costing, and billing for international shipments
* Ensured timely customs clearance and delivery of goods
* Communicated with clients and internal teams to track shipment progress
LogistiCare – Edison, NJ
Call Center Representative
07/2017 – 06/2021
* Assisted customers with transportation scheduling, modifications, and cancellations
* Handled high call volumes while maintaining accuracy and professionalism
* Documented customer concerns and complaints in detail
* Verified and updated customer account information
* Ensured compliance with company policies and procedures
Amazon Fulfillment Center – Carteret, NJ
Fulfillment Associate
03/2017 – 11/2017
* Processed customer orders by picking and packing items accurately
* Verified product quality and matched items to order specifications
* Maintained inventory records and updated order databases
* Prepared shipments and assisted with loading delivery trucks
* Followed safety and organizational protocols in a warehouse setting
Telesearch Solutions – Mountain Lakes, NJ
Customer Service Representative (Temporary)
08/2016 – 01/2017
* Handled high volumes of patient inquiries with professionalism
* Assessed customer needs and provided effective solutions
* Built rapport with customers through clear and empathetic communication
* Maintained accurate records of interactions and account updates
Skills
* Customer Service & Patient Support
* Call Center Operations
* Data Entry & Record Management
* Communication & Problem Solving
* Multitasking in Fast-Paced Environments
* Logistics Coordination
* Attention to Detail
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