Diversified Tech Professional Seeking Charter Sales Role

JAMES V. JOHNSON II

E-Mail: ***********@*******.***

***** * *********** ***, #***, Aurora, Colorado, 80012

Point of contact: 760-***-****

https://www.linkedin.com/in/james-v-johnson-ii-54948212

QUALIFICATIONS AND STRENGTHS

Technology Proficiencies and Strengths:

BI Application knowledge – Informatica 9.0.1, 9.5.1 and 9.6.1, Business Objects 4.0, Tidal for scheduling, SQL, Qlik, and Microsoft Power BI.

Good QA test analytical and moderate DA analytical skills.

Excel, XML, Visio, HTML, XSLT, SQL Queries

Functional Testing, Integration Testing, Performance Testing, Regression Testing, Smoke Testing, Error Handling Testing, Inter-Systems Testing, System Testing and User Acceptance Testing

Agile and Waterfall software development methodologies

Good understanding of Active Directory, Group Policies and Account management

Experience with Windows/Exchange server, DNS/DHCP, Exchange management console, IIS, and VMware and ESX.

Desktop & Laptop support experience, hardware troubleshooting, configuration and network administration.

• Fastidious, analytical, organized, and excellent task prioritization and time management skills.

• Good knowledge of TCP/IP, sub netting, OSI layers, SNMP, RMON, SMTP, POP3, BGP, VoIP, Ethernet, LDAP, NAT

Mobile platform configuration knowledge for Blackberry (BES), iPhone, iPad, and Android devices

Presenting complex technical curriculum, ideas and translating content for diverse audiences.

Experience with streaming video, digital signage

Interpret blueprint and schematic diagrams, documentation, flowcharting

Advanced Software and hardware Applications, Networks and Programs:

Agile/Rally – Scrum Master

Ticketing systems – Auto Task, Enable, Spice Works, Remedy, JIRA, and HP Open view

Billing Systems (source): AllScripts, EPIC, GEMMS, MediTech, NextGen Ambulatory EHR, Kronos (finance), eCentricity, Lawson

Informatica IDE course for Data Explorer 9.5 completed 1/2014

MS Windows OS – XP/Vista/Win 7/8/10/11 and MS Office Suites – 2003, 2007, 2010, 2013, PDW and SMS

Hardware – Dell, HP, Asus: laptop, desktop and server

Firewall appliances – Cisco ASA 5505, Sonic Wall, Watch Guard

Backup and storage – Symantec, BackupExec, Windows server backups, and scheduled tasks

Remote applications – RDP, Log Me In, Go to my computer, TeamViewer

SQL Server 2008 Database Maintenance, some Oracle 11i and Hyperion.

• Outlook and Project; Adobe Photoshop, RHUMBA/FTP/SFTP, MS Office Communicator, MS SMS, EDM.

• LAN/WAN/WLAN Networking, T1, T3, ISDN, Cable/DOCSIS including punch down and network cable construction for T-568A/B configurations.

• Browser knowledge – IE, Google Chrome, Mozilla Firefox, AOL, Yahoo, and Comcast/Xfinity.

Printers – HP/AIO enterprise support via WebJet admin and hands on. Sharp printer knowledge.

PROFESSIONAL EXPERIENCE

Catholic Health Initiatives

BI QA Test Analyst 03/2014 – Present

Responsibilities: Actively participate in requirements reviews to determine if the requirements are clear, testable, and complete in regards to functionality, BI standards, security, supportability, assumptions, business processes, business use, BI processes, scheduling, and dependencies.

Create and publish a manual test plan to provide an overview of the project as related to CHI’s business and business processes, BI’s system architecture and standards, BI’s test environment, and dependencies on other projects currently in development. The test plan will additionally reflect the scope of the project, test tools, timelines, and a test approach.

Design manual test cases to comprehensively test functionality of BI products from a business process perspective to ensure requirements are tested from both a positive and negative perspective.

Develop SQL statements or other methods necessary for performing each test cases.

Perform test cases and publish test statistics at the end of each test iteration. Publish a test summary report, which includes a Risk Assessment, at the conclusion of test effort.

Provided feedback to Development staff regarding any defects found.

Understand business function Enterprise Intelligence provides to CHI as an organization.

Provide accurate estimates for all tasks assigned (Agile/Scrum).

Responsive to solving problems using SMART methodology: Specific, Measurable, Actionable, Realistic and Time bound.

Appropriately escalate and pro-actively communicate with BI leaders to confirm priorities, methodologies, and address issues found. Keep current with available technology to support BI solutions.

Catholic Health Initiatives

BI Support Analyst 10/2012 – 03/2014

Responsibilities: Timely and quality completion of work assigned for support, break-fix, minor development or major development. I proactively identified opportunities for BI to improve customer focus, system thinking and quality (data and functionality). I am readily able to identify efficient and effective options for new solutions, break-fix, or customer issues.

Accountable for contributing to and developing high quality, customer-friendly BI solutions, as evidenced by taking ownership for data quality, report quality and customer satisfaction.

Responsible for

I take ownership of being informed about existing and new BI deliverables as well as the customers and data providers.

Responsible for using available resources to perform in depth research and providing direction to customers as they seek to develop or use existing BI solutions.

Appropriately escalates and pro-actively communicates with BI leaders to confirm priorities and approach.

Active participant in requirements gathering process; readily identifies options and educates customer on BI possibilities that ensure delivery of what the customer needs, not just what they ask for.

Responsibilities for detailed tasks to achieve positive data supplier relationships, customer support (including issue/problem resolution).

Active participant in metrics and status report creation, delivery and analysis.

Follows all policies and procedures needed for ETL/report production support and issue management.

Responsible for Change /Implementation processes, ETL scheduling and compliance.

Accountable for application administration (security, scheduling, and best practices)

Participates in team coordination activities and capacity planning to achieve workflow optimization and server performance.

Responsible for deploying new code into production, whether it is from break-fix, minor or major development.

National Jewish Health, 1400 Jackson St, Denver, CO, 80206

Desktop Support Specialist (DSS) 03/2012 – 10/2012 (Contract)

Maintain and support all personal computers, desktop systems, and peripheral equipment within the LAN in order to meet needs of administrative, clinical, and research computer users at National Jewish. I assist customers in testing, analysis and problem solving of system functions and applications through direct or remote customer support. I use and understand operating systems, network protocols and operations, and workstations security.

I integrated aforementioned systems/functions into an existing windows network infrastructure. Effective written and oral communication skills and effective organization skills are preferred. Knowledge of a health care setting or educational facility preferred. I am able to handle multiple projects at once. I have capacity to establish and maintain constructive business relationships with internal customers while maintaining integrity and confidentiality, and an aptitude for researching, analyzing and making recommendations regarding hardware/software systems when required. I am a positive, professional team player, and am able to manage project time constraints and work with minimal supervision.

QeH2 – Castle Rock, Colorado, 401 S Wilcox St.

Business Support Specialist (BSS) (July 2011 – February 2012)

Configured operating systems, determine hardware specifications, and validate system performance. Execute performance tuning, operational process development, and configuration management in support Microsoft Windows XP, Vista, Win 7, Windows SBS 2003-2011/Server 2003/2008/2011 services, best practices, standards, and procedures. Operate and maintain network/servers infrastructure including patching, system upgrade, backup, and system configuration. Conduct problem management process (root cause analysis) attempt to determine the real or underlying cause of an incident in order to prevent future recurrences. Also support forensic analysis, triage and break fix of system server/server related trouble tickets. Develop and document standard operating procedures and best practices in our technical repository. Review framework development for server technology. Assessing long and short term implications for selected solutions and support management reporting requirements.

DISH Network L.L.C. - Englewood, Colorado, 9601 Meridian Blvd.

Operations Manager (IT), Ad Sales (November 2006 to July 2011)

Assist Director of Operations in creating and maintaining processes for an effective Ad Sales business, resulting in a 99% run rate, responsible for documentation, vetting of existing policies, and recommending appropriate changes as necessary. I provided direct IT support for 13 Ad Sales servers via VPN/RDP which were located offsite. I provided SQL database maintenance and assured staff was up to date with enterprise based Microsoft applications via EDM/SMS. and Operations. Perform as liaison between Ad Sales operations and IT to improve communication and relations.

DISH Network L.L.C. - Englewood, Colorado, 9601 Meridian Blvd.

PC Technician II, Executive Support (November 2006 to July 2011)

Provisions were made available to grant extraordinary IT support to DISH Executives up to and including CEO twenty-four hours a day, mitigating downtime and minimizing cost related to such infractions.

DISH Network L.L.C. - Englewood, Colorado, 9601 Meridian Blvd.

ITSD/Operations Support (Help Desk), Shift Lead (November 2006 to July 2011)

Provide Level II Technical Support and resolve technical problems with hardware/software, networks, voice/E-mail and other computer technology issues, in a demanding call center environment. Train, schedule and supervise technical support team and resolve escalations. Prioritized incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.

DENVER ELECTION COMMISSION - Denver, Colorado

LAN/WAN Specialist (Contract position: October 2006 to November 2006)

Primarily responsible for operation and maintenance of local area network (LAN), including desktops, servers, cabling, hubs, switches, bridges and routers. A thorough understanding of LAN/WAN integration, TCP/IP, switching and routing was essential. Performed additional duties normally associated with those of the System Administrator and Computer Technician.

MARTIN MARIETTA - Littleton, Colorado

Quality Control Inspector (1980 to 1988)

Reviewed customer/technical blueprints. Inspected electronic sub and final assemblies as well as thermal, vacuum/temperature, and vibration tests and welding (titanium/stainless/aluminum) to engineering specifications, military standards, and build documents. Ordered rejections and assisted in failure analysis. Recommended corrective action and presented items to customers for approval.

Special Skills and Diagnostic Tools:

• Multichannel Oscilloscope and Various Digital Voltmeters (DVM) and Laser level

• Precision Metrology: calipers, micrometer, depth gauge, anemometer, accelerometers, strain gauges, thermometers, durometers.

EDUCATION AND CERTIFICATIONS

AMERICAN INTERCONTINENTAL UNIVERSITY

Masters of Information Technology - Internet Security GPA: 3.88/4.00 (2006)

AMERICAN INTERCONTINENTAL UNIVERSITY

Bachelors of Information Technology - Network Administration Magna cum Laude (2005)

MARIC COLLEGE - VISTA, CALIFORNIA

Associate of Applied Science in Network Engineering Technology (GPA 3.90/4.00) 2004

CERTIFICATIONS

• CompTIA A+ 70-270

Microsoft® Certified Professional (MCP)

CCNA – ICND1 completed ICND2 completed

MILITARY EXPERIENCE AND TRAINING

UNITED STATES NAVY (Submarine – SSN-682) 1988 to 1995

Honorable Discharge - Communications Technician E-5 (Radioman)

Operated, maintained, diagnosed and repaired analog and digital circuitry associated with electronic communications systems and components to include cryptography hardware and documentation.

SECURITY CLEARANCE

Top Secret - NATO Security Clearance (not active).

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