Remote Customer Service Coordinator, HR Generalist, Account Manager

SKILLS

EXPERIENCE

Malachi Vanier

HR GENERALIST

347-***-**** *******@*************.*** Queens Village, NY 11428 Results-driven Human Resources professional with a decade of experience specializing in end-to-end Payroll & Benefits administration, HR compliance, and process optimization. Expert in managing complex benefits cycles, ensuring accurate multi-state payroll, and leveraging HRIS platforms to drive efficiency and employee satisfaction. Proven track record of reducing operational risks, improving data accuracy, and supporting strategic HR initiatives within dynamic, multi-site organizations.

• HR policies and procedures • HR analytics

• Employee relations management • Onboarding and orientation

• Compensation and benefits administration • Employee retention strategies

• Payroll management • Succession planning

• Diversity and inclusion initiatives • Workforce planning

• Organizational development • Strategic HR planning Background checks and pre-employment

screening

• • Employee engagement strategies

• HRIS management • Performance management systems

• Talent management processes • Project management methodologies

• Confidential document control practices • Data evaluation techniques

• Wages and salary administration • Recruitment strategies

• Complex problem-solving skills • Training development programs

• Risk management practices • Employee surveys and feedback mechanisms

• Training and mentoring programs • Project planning and execution strategies

• Customer relations management • Management development initiatives

• Conflict resolution tactics

HR GENERALIST

JMM Marketing

New York, NY

March 2021 - Present

Managed end-to-end recruitment for 25+ annual hires, reducing time-to-fill by 20% and increasing 90- day retention by 12% through enhanced screening and onboarding

•

Administered comprehensive benefits programs (medical, dental, 401(k)) and led the annual open enrollment cycle, improving enrollment accuracy by 18% via streamlined communications and employee training

•

Served as primary liaison for payroll coordination, ensuring 100% accurate and timely bi-weekly processing for 100+ multi-site employees

•

Directed all HR compliance efforts, including I-9 audits, E-Verify, and EEO-1 reporting, reducing policy- related incidents by 15% through proactive handbook updates and manager training

•

EDUCATION

REFERENCES

LANGUAGES

Enhanced new hire integration by revamping the onboarding program, resulting in a 14% increase in new-hire satisfaction scores

•

SENIOR BUSINESS DEVELOPMENT MANAGER

ABM

New York, NY

October 2017 - January 2021

Partnered with HR leadership on workforce planning and headcount forecasting to support the successful launch of accounts worth over $25M in new business

•

Informed recruitment and onboarding strategies for multi-site accounts, contributing to a 10% reduction in contractor turnover

•

Collaborated with HR to ensure adherence to labor agreements and manage employee relations within SEIU environments

•

PROJECT LEAD COORDINATOR

SEIU Local 32BJ

New York, NY

May 2016 - June 2017

• Coordinated with various departments for resources needed for project execution. Coordinated workforce scheduling and performance for 150+ union employees, increasing productivity by 30% through the implementation of efficient scheduling systems

•

Supported HR in labor relations, grievance handling, and facilitating compliance training on safety and attendance policiess.

•

STORE MANAGER / FIELD LEADER

Starbucks

Nashville, TN

October 2010 - April 2016

Provided leadership and motivation to team members to increase productivity and efficiency within the store.

•

Managed a $2.1M P&L and led a team of 35 employees, consistently exceeding regional labor KPIs and improving leadership retention by 22%

•

Supported HR functions by recruiting 40+ employees annually and overseeing onboarding, performance management, and OSHA compliance, reducing safety incidents by 15%

•

BACHELOR OF SCIENCE (B.S.) IN ORGANIZATIONAL LEADERSHIP Indiana University Bloomington, Bloomington, IN, US May 2010

References available upon request

French

Advanced

•

Contact this candidate