Proactive Customer Service & Sales Specialist

Diana King

Las Vegas, NV ***** +1-419-***-**** ************@*****.***

Professional Summary

Proactive, friendly and dedicated, exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Work Experience

Retail Sales Associate

Lighthouse Artspace Las Vegas, NV

March 2023 to January 2026

• Evaluate customer needs and make appropriate product recommendations.

• Handled credit transactions.

• Resolved customer issues using listening skills, professional attitude and problem-solving techniques.

• Keeping the sales floor properly stocked.

• Redesigned tables and floor when new merchandise comes in.

• Checked in customers for our show and told them about it. Customer Service Rep

Hirzel Canning Company Toledo, OH

October 1999 to March 2022

• Brokerage - set up new brokers in X-3 system, calculated and paid brokers monies due to them each month

• Contracts - set up contracts for customers and did monthly reports showing how customers were pulling product against their contracts

• Order entry - placed customers orders

• Invoicing - invoiced customers once product was shipped

• Payments - posted customers payments against their invoices

• Billback Checks - issued checks to customers who received monies for special offers

• Phones - answered consumer phone calls

• Trucks - signed in the trucks before they were loaded/unloaded - weighed in the produce trucks

• Chep/Peco pallet reconciliation each week

Education

High school diploma

Genoa Area High School Genoa, OH

High school diploma or GED

Skills

Decision making Customer service Cash handling Task prioritization Credit memo process Microsoft Excel Cash register Closing sales Teamwork Accounting Promoting products Specialty store experience Payment reconciliation Achieving sales targets Interpersonal skills Client rapport building Problem-solving in high-pressure situations Retail sales - Retail sales experience

(3–5 years) Check payment processing Clothing store experience English Invoice processing Account Management Computer Skills Customer inquiry handling Accounts Receivable - Accounts receivable experience (More than 20 years) Typing Phone Etiquette ACH Product demos Providing product information Processing cash transactions Upselling Retail price checking Stocking Data Entry Computer operation Credit card payment processing Google Sheets Customer complaint resolution Basic math Order Entry Retail sales transactions Guest relations Lightspeed Retail Payment card processing Customer returns handling Guest services Greeting customers Merchandising display arrangement Office experience Languages

English

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