Live Chat/Email Agent - remote work only

Roxanne Perry

Results-driven professional with expertise in customer relations and a strong commitment to reliability. Demonstrated ability to address inquiries and resolve issues effectively, fostering robust relationships that enhance overall customer satisfaction. Proficient in crafting clear and compelling emails that communicate effectively with diverse audiences. A proactive approach to problem-solving ensures a positive experience for clients and contributes to organizational success. Highlights

Work history

Administrative Support Agent

L J Landscaping, Cobb April 2020 - August 2025

Call Center Representative - Remote

Working Solutions, Plano, TX March 2011 - February 2019 Cobb, CA 95426

+1-707-***-**** ********@********.***

Skilled in client engagement Adept at professional communication through phone and email

Strong relationship-building abilities Exceptional client service Dependable conduct in professional settings Meticulous attention to detail Efficient data input Proficient conflict resolution Adept at juggling competing responsibilities Adept at learning new skills Logical reasoning expertise Active listening skills Managed scheduling and appointments for owner, optimizing time management processes. Oversaw inventory of office supplies, streamlining resource allocation while reducing costs. Assisted owner in decision-making through accurate data analysis and reporting. Prepared professional documents like memos, letters, and reports for owner with careful consideration of details.

Screened incoming correspondence for owner's consideration, highlighting urgent matters for rapid resolution.

Identified owner priorities and supplied timely aid, allowing concentration on essential responsibilities. Coordinated with vendors, contractors, and professional services personnel to process orders, oversee activities, and communicate directives.

Created accurate office files, updated spreadsheets, and designed presentations to facilitate executive support and maximize team productivity.

Managed confidential information with utmost professionalism. Facilitated communication and correspondence among clients, suppliers, and team members. Managed high-volume inbound calls to address customer inquiries and resolve issues promptly. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Customer Service Supervisor

Best Image Marketing, Clearlake, CA November 2001 - August 2010 Education

University of Nebraska, Lincoln at Lincoln, NE

Some College (No Degree) in English Literature

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Resolved customer inquiries through effective communication and problem-solving techniques.. Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Enhanced customer loyalty by offering personalized solutions tailored to individual needs. Contributed to sales growth by upselling products and services based on individual customer requirements. Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Met customer call guidelines for service levels, handle time and productivity. Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers. Documented customer interactions accurately within CRM systems to maintain comprehensive records. Directed daily operations and maintained adherence to customer service standards. Facilitated exceptional customer interactions through comprehensive understanding of products and services, ensuring inviting, positive environments. Nurtured connections with customers through attentive listening skills, fostering higher retention rates and encouraging positive client responses.

Encouraged positive workplace culture by fostering open communication channels that support team collaboration and boost morale.

Supported employees with everyday responsibilities and advanced problem-solving. Boosted customer satisfaction by swiftly managing and resolving escalated issues with professionalism Boosted team productivity by implementing regular coaching feedback and performance assessments. Exhibited exceptional problem-solving capabilities by effectively addressing challenging customer issues in accordance with company guidelines.

Established and preserved strong connections with customers to drive loyalty and satisfaction. Efficiently handled inquiries and requests from prospective customers. Assisted customers by providing outstanding support and customized recommendations to meet requirements.

Facilitated customer navigation of company website and online order placement, elevating overall user experience.

Provided coaching and mentoring to new hires, contributing to their successful integration into the team. Maintained up-to-date knowledge of product and service changes. Detected and rectified discrepancies and errors in customer accounts.

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