Versatile Customer Service Professional and Operator
Resume:
Jeremy Faust
Elgin, IL *****
*************@*****.***
Work Experience
Roadside Protect (Currently now owned by Bosch), 1000 W Irving Park, Itasca, IL 60143
Customer Service Representative
March 2023 — January 2026
Duties include(d): Accepting inbound calls and making outbound calls for customers in need of roadside assistance, responsible for handling dispatches/inquiries, inputting claims as needed (home, automobile, etc. related issues)
ISS (Ikea), 1800 E. McConner Parkway, Schaumburg, IL 60173
Janitorial/ Floor Tech
August 2022 — February 2023
Peapod Digital Labs, 580 Capital Dr, Lake Zurich, IL 60047—Customer Service Rep/Assistant Trainer
December 2019 — June 2022
Duties include(d): Assistant Trainer/Coach with Training Supervisor, Respond/answer emails and/or phone calls, creating and coaching other temps of service records in reference to customer calls/complaints, etc.
Bumper to Bumper/Expedited Delivery, 340 Wainwright Dr, Northbrook, IL 60062— Delivery Driver
October 2021 — January 2022
Duties include(d): Delivering auto parts
Vector Marketing, 800 E. Northwest Highway, Palatine, IL 60067—Salesman
March 2020 — December 2020
Duties include(d): Providing information about high quality cutlery and selling the kitchen utensils (if wanted) through a demo presentation.
Quantus Pools, 3701 Berdnick St., Rolling Meadows, IL 60008—Technician Asst.
May 2019 – July 2020 (Seasonal)
Duties include(d): Maintenance of pool (vacuuming/ leaf net/brushing), equipping pools w/ chemicals as necessary (stain remover, acid, calcium, etc.), pool cover cleanings, assist in repairs of pipelines
Pete and Mac’s Pet Resort, 211 E. Northwest Highway Palatine, IL 60067 – Pet Guardian
January 2019 – November 2019
Duties included: Handling dogs when arriving, supervision of play groups, cleaning and sanitizing kennel areas and dishes, laundry, handling medications, preparing food/water for dogs, training new employees, little experience with front desk, and sanitizing play yards
Jewel Osco, 1040 Summit St, Elgin, IL 60120 – Grocery Clerk
September 2018 – January 2019
Duties include: Stocking inventory when necessary, facing (bringing objects forward/ in place), organizing items on the shelves
A Closer Bond Dog Center, 842 W. Northwest Highway, Palatine, IL 60067 – Petcare Technician
January 2017 – August 2018
Duties included: handling dogs when arriving, supervision of play groups, cleaning and sanitizing kennel areas and dishes, laundry, handling medications, preparing food/water for dogs, training new employees, little experience with front desk, and sanitizing play yards
Jewel Osco, 45 S. Plum Grove Rd, Palatine, IL 60067 – Service Clerk
June 2016 – January 2017
Duties included: Bagging customer items, stocking, handling carts, cleaning bathrooms
McDonald’s, 775 E. Algonquin Rd, Schaumburg, IL 60173 – Cashier
September 2015 – June 2016
Duties included: Taking customer orders in a welcoming manner, bagging prepared food, presenting (handing customers their orders), cleaning areas such as the lobby, tables, outside dining, and bathrooms
Education
Plum Grove Junior High, Rolling Meadows, IL
August 2012 – June 2013
William Fremd High School, Palatine, IL
August 2013 – May 2017
Harper College, Palatine, IL
August 2017 – December 2020
Major/Minor for College Degree
Fashion Designing (major)
Interior Designing/Architect (minor)
Awards
7th grade: Nominated in top five to be chosen for Valedictorian (next year)
9th grade: Top 3 Best Mathematics Final Score
10th grade: Viking’s PRIDE Award
Skills
Fast paced, Hardworking, Organized, Intelligent, Understanding, Sympathetic, Communicative, Creative, Artistic, Flexible
Computer skills – Microsoft, PowerPoint, Excel, etc
Programs
Honorary Math Group/Program – 9th-12th grade
References
Yolanda Dominguez, Operations Manager at Roadside Protect, 630-***-****, known almost 3 years
Mitchel Mathy, Manager at A Closer Bond, 630-***-****, known 5 years
Steve Hernandez, Math Teacher at Fremd High School, 847-***-****, known 9 years
Rachel Chumbook, Former coworker and neighbor, 847-***-****, known 6 years
Taylor Shaw, former coworker, 847-***-****, known 5 years
Alex Perez, former coworker/neighbor, 224-***-****, known 10 years
Dianne Hirsch, Peapod supervisor, 847-***-****, known 3 years
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