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Versatile Customer Service Professional and Operator

Location:
Carpentersville, IL
Posted:
April 27, 2026

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Resume:

Jeremy Faust

**** ****** **

Elgin, IL *****

773-***-****

*************@*****.***

Work Experience

Roadside Protect (Currently now owned by Bosch), 1000 W Irving Park, Itasca, IL 60143

Customer Service Representative

March 2023 — January 2026

Duties include(d): Accepting inbound calls and making outbound calls for customers in need of roadside assistance, responsible for handling dispatches/inquiries, inputting claims as needed (home, automobile, etc. related issues)

ISS (Ikea), 1800 E. McConner Parkway, Schaumburg, IL 60173

Janitorial/ Floor Tech

August 2022 — February 2023

Peapod Digital Labs, 580 Capital Dr, Lake Zurich, IL 60047—Customer Service Rep/Assistant Trainer

December 2019 — June 2022

Duties include(d): Assistant Trainer/Coach with Training Supervisor, Respond/answer emails and/or phone calls, creating and coaching other temps of service records in reference to customer calls/complaints, etc.

Bumper to Bumper/Expedited Delivery, 340 Wainwright Dr, Northbrook, IL 60062— Delivery Driver

October 2021 — January 2022

Duties include(d): Delivering auto parts

Vector Marketing, 800 E. Northwest Highway, Palatine, IL 60067—Salesman

March 2020 — December 2020

Duties include(d): Providing information about high quality cutlery and selling the kitchen utensils (if wanted) through a demo presentation.

Quantus Pools, 3701 Berdnick St., Rolling Meadows, IL 60008—Technician Asst.

May 2019 – July 2020 (Seasonal)

Duties include(d): Maintenance of pool (vacuuming/ leaf net/brushing), equipping pools w/ chemicals as necessary (stain remover, acid, calcium, etc.), pool cover cleanings, assist in repairs of pipelines

Pete and Mac’s Pet Resort, 211 E. Northwest Highway Palatine, IL 60067 – Pet Guardian

January 2019 – November 2019

Duties included: Handling dogs when arriving, supervision of play groups, cleaning and sanitizing kennel areas and dishes, laundry, handling medications, preparing food/water for dogs, training new employees, little experience with front desk, and sanitizing play yards

Jewel Osco, 1040 Summit St, Elgin, IL 60120 – Grocery Clerk

September 2018 – January 2019

Duties include: Stocking inventory when necessary, facing (bringing objects forward/ in place), organizing items on the shelves

A Closer Bond Dog Center, 842 W. Northwest Highway, Palatine, IL 60067 – Petcare Technician

January 2017 – August 2018

Duties included: handling dogs when arriving, supervision of play groups, cleaning and sanitizing kennel areas and dishes, laundry, handling medications, preparing food/water for dogs, training new employees, little experience with front desk, and sanitizing play yards

Jewel Osco, 45 S. Plum Grove Rd, Palatine, IL 60067 – Service Clerk

June 2016 – January 2017

Duties included: Bagging customer items, stocking, handling carts, cleaning bathrooms

McDonald’s, 775 E. Algonquin Rd, Schaumburg, IL 60173 – Cashier

September 2015 – June 2016

Duties included: Taking customer orders in a welcoming manner, bagging prepared food, presenting (handing customers their orders), cleaning areas such as the lobby, tables, outside dining, and bathrooms

Education

Plum Grove Junior High, Rolling Meadows, IL

August 2012 – June 2013

William Fremd High School, Palatine, IL

August 2013 – May 2017

Harper College, Palatine, IL

August 2017 – December 2020

Major/Minor for College Degree

Fashion Designing (major)

Interior Designing/Architect (minor)

Awards

7th grade: Nominated in top five to be chosen for Valedictorian (next year)

9th grade: Top 3 Best Mathematics Final Score

10th grade: Viking’s PRIDE Award

Skills

Fast paced, Hardworking, Organized, Intelligent, Understanding, Sympathetic, Communicative, Creative, Artistic, Flexible

Computer skills – Microsoft, PowerPoint, Excel, etc

Programs

Honorary Math Group/Program – 9th-12th grade

References

Yolanda Dominguez, Operations Manager at Roadside Protect, 630-***-****, known almost 3 years

Mitchel Mathy, Manager at A Closer Bond, 630-***-****, known 5 years

Steve Hernandez, Math Teacher at Fremd High School, 847-***-****, known 9 years

Rachel Chumbook, Former coworker and neighbor, 847-***-****, known 6 years

Taylor Shaw, former coworker, 847-***-****, known 5 years

Alex Perez, former coworker/neighbor, 224-***-****, known 10 years

Dianne Hirsch, Peapod supervisor, 847-***-****, known 3 years



Contact this candidate