Customer Experience & Operations Specialist

Seniqua Whittaker

*********@*****.*** 570-***-****

Summary

Seeking role as Customer Experience Associate with 18 years of diverse experience across operations, retail, and administrative support. Proven track record in fulfilling customer requests, maintaining accurate records, and achieving production goals. Skilled in customer assistance, inventory management, and delivering exceptional service in high-paced environments.

Work Experience

High Temp Cooling HVAC

Office Manager Oct 2025 - Mar 2026

Managed day-to-day office operations, coordinating scheduling, dispatching, and administrative workflows to ensure efficient service delivery.

Maintained accurate records of service orders, invoices, and customer accounts, supporting timely billing and documentation.

Served as primary point of contact for customers and vendors, providing professional communication and resolving inquiries promptly.

Wells Fargo Bank

Operations Clerk 2 Nov 2018 - Present

Fulfill cash and coin orders for branch offices and retail business customers, ensuring accuracy and timely processing.

Maintain strict accountability of all financial transactions and balance inventory prior to courier release. Achieve and consistently uphold departmental production goals while documenting daily operational activities. The Millennium Group

Mail Clerk Apr 2014 - Nov 2018

Collected and processed outgoing mail and shipments efficiently, ensuring timely and accurate delivery. Inspected incoming deliveries for security threats, maintaining a safe and secure workplace environment. Maintained detailed logs and records of mailroom activities, contributing to operational accuracy and efficiency. Airport Retail Management

Retail Associate Mar 2012 - Apr 2014

Assisted customers in selecting merchandise, ensuring a high level of customer satisfaction and personalized service.

Monitored and accounted for inventory, maintaining store order and enhancing overall appearance. Faith Advisor

Receptionist Sep 2010 - Sep 2011

Directed incoming calls to appropriate departments, ensuring efficient communication flow. Processed files using Microsoft programs and managed financial shipments, contributing to operational efficiency. Montefiore Medical Center

Office Assistant Feb 2010 - Aug 2010

Coordinated client schedules, maintained executive calendars, and managed office communications effectively. Steed Family

Nanny Apr 2008 - Dec 2009

Prepared and served balanced meals to support the nutritional needs of children. Facilitated educational and play activities to enhance children's cognitive and social development. Brightside Academy

Assistant Teacher Aug 2007 - Apr 2008

Supported the developmental needs of toddlers ages 1-2 by assisting in daily educational activities and providing music enrichment to enhance learning experiences.

Herbert G. Birch Early Childhood Center

Assistant Teacher Sep 2006 - Aug 2007

Assisted in teaching developmental skills to 4–6-year-old children with autism, coordinating learning activities and managing class schedules to enhance educational outcomes. Education

City-As-School High School

Academic Diploma, General Education Jun 1997

Certifications

CPR Certified Oct 2003

Certified for Child Abuse Awareness Training Mar 2014

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