Multifaceted IT & Mail Operations Professional
Resume:
PROFESSIONAL SUMMARY
Seeking to utilize excellent communication, interpersonal, and
organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
EXPERIENCE
Mail Sorter
March 2017 - Present Pitney Bowes, Atlanta, GA
IT Technician
September 2015 - Present GCD Services, Lithonia, GA Telecommunications Technician
May 2007 - August 2015 The Service Group, Snellville, GA
Utilized scanning technology for tracking and managing mail throughout the process.
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• Sorted and categorized incoming mail based on zip codes. Operated sorting machinery to optimize the efficiency of mail processing workflows.
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Coordinated with team members to maintain an organized and productive work environment.
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Guided troubleshooting efforts using Remote Desktop and ticketing tools to resolve 30% of client issues.
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Managed IT support ticketing system, ensuring timely resolution of technical issues.
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Troubleshot technical issues with printers, networks, operating systems, and applications.
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Provided technical support to end users regarding installation of hardware and software components.
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Assisted users with connecting fax machines, printers and other output devices to the company network and internet.
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Set up equipment for employee use, performed and ensured 100% proper installation of cables, operating systems, and appropriate software.
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Managed installation projects ensuring compliance with industry standards and customer requirements.
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Oversaw daily operations of telecommunications systems, enhancing reliability and performance metrics.
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Installed and maintained copper telephone cables, fiber-optic cables, and related equipment.
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CONTACT
**********@*****.***
Lithonia, GA 30038
SKILLS
• Problem-solving skills
• Package handling
• Workplace safety
• Reliability and punctuality
• Customer relationships
• Teamwork and collaboration
• Clean background check
LANGUAGES
• English
TIMOTHY DANIELS
Account Manager
June 1986 - August 2000 Graybar, Norcross, GA
Assisted customers with troubleshooting phone and internet connections.
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Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.
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Managed a portfolio of accounts by providing timely support and guidance.
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Cultivated strong client relationships through proactive communication and problem-solving.
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Maintained knowledge of company products and made
recommendations based on client needs and prices.
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Collaborated with cross-functional teams such as marketing, sales, operations and finance to meet customer needs.
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EDUCATION
Electrical Engineering
University of Tennessee-Knoxville, Knoxville, TN, US REFERENCES
References available upon request
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