Versatile Customer Service Professional with Administrative Experience
Resume:
EMPLOYMENT HISTORY
JUN **** - PRESENT
Front Desk Agent, Therapy Providers, Evergreen Park, IL
JAN 2024 - MAR 2025
Florist, Cheever's Flowers, Oklahoma City, OK
JAN 2023 - JUL 2023
Legal Assistant, David Howell, Oklahoma City, OK
APR 2022 - DEC 2022
Bank Teller, Prosperity Bank, Oklahoma City, OK
MAR 2021 - JAN 2022
Food Delivery Service, The Children’s Hospital, Oklahoma City, OK JAN 2019 - FEB 2020
Sales Associate, Victoria Secret, Oklahoma City, OK EDUCATION
AUG 2021 - MAY 2025
Strategic Communications, University of Central Oklahoma, Edmond COURSES
Social Media Professional at University of Central Oklahoma SKILLS
Multitasking Problem-solving
Teamwork Customer relations
Decision-making Conflict resolution
Computer literacy Customer service
Time Management Microsoft Word
Microsoft Excel Creative Design
Chicago
********@***.***
SAHARA ISLAM
PROFESSIONAL SUMMARY
Accomplished customer service professional with demonstrated success in banking, healthcare, and hospitality settings. Leveraging a robust skill set in conflict resolution, decision-making, and time management, consistently enhances service efficiency and customer satisfaction. Dedicated to utilizing advanced communication and problem- solving abilities to drive organizational success and improve client experiences. Facilitated patient and visitor interactions, enhancing satisfaction and service efficiency. Recommended dining options, improving patient and visitor meal experiences. Incorporated feedback to elevate service quality, refining hospital dining standards. Designed custom floral arrangements to enhance corporate branding and event themes for Oklahoma City clients. Collaborated with event planners and clients to deliver on precise floral decoration needs for weddings, funerals, and holiday events. Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
Maintained client confidentiality in all matters.
Organized exhibits for trial proceedings.
Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner. Maintained confidentiality of bank records, transactions and customer information. Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing. Facilitated patient and visitor interactions, enhancing satisfaction and service efficiency. Recommended dining options, improving patient and visitor meal experiences. Incorporated feedback to elevate service quality, refining hospital dining standards. Upsold additional items based on customer interests and needs. Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
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