Administrative & Scheduling Specialist, Remote Medical Coordination

Crystal Collins

Jacksonville, FL *****

904-***-**** ️ *********************@*****.***

Professional Summary

Dedicated administrative and customer service professional with 10+ years of experience in healthcare coordination, scheduling, and call center support. Skilled in managing high-volume phone systems, verifying insurance, handling confidential medical records, and delivering excellent service in fast-paced environments. Proven ability to thrive in remote roles, with strong communication, technical, and organizational skills. Core Skills

● Remote Call Center Operations (Inbound/Outbound)

● Patient Scheduling & Coordination

● Health Insurance Verification & Authorizations

● Electronic Medical Records (EMR) Management

● Payment Processing & Billing Support

● Multi-line Phone Systems & Virtual Communication Tools

● Problem Solving & Conflict Resolution

● HIPAA Compliance & Data Confidentiality

Professional Experience

Patient Coordinator Levenson Eye – Jacksonville, FL Dec 2023 – June 2025

● Manage patient check-outs, schedule follow-up appointments, and process co-pays.

● Answer multiple phone lines, verify insurance, and obtain authorizations efficiently.

● Deliver professional service while multitasking in a fast-paced clinical environment. New Patient Coordinator Northeast Florida Endocrine & Diabetes Associates – Jacksonville, FL

Mar 2023 – Nov 2023

● Scheduled new patients for 15 providers across 7 locations.

● Handled high-volume phone calls, verified insurance, and coordinated medical records.

● Ensured accuracy and efficiency in multi-provider, multi-location scheduling. Customer Service Representative (Remote) Maximus – Jacksonville, FL Oct 2021 – Feb 2023

● Supported FEMA and U.S. Department of Education through inbound/outbound call center operations.

● Assisted customers with technical support, account issues, and application processes.

● Consistently met performance metrics in a fully remote environment. Medical Scheduler Specialist Advanced Diagnostic Group – Jacksonville, FL Mar 2017 – Jan 2021

● Scheduled medical appointments, managed patient check-in/out, and processed payments.

● Verified insurance and obtained medical records.

● Handled multiple phone lines while maintaining accuracy and professionalism. Retention/Registered Chiropractic Assistant Path Medical – Jacksonville, FL Dec 2016 – Mar 2017

● Maintained patient engagement, supported billing/coding, and assisted with check-in/out.

● Processed medical documentation and coordinated with patients regarding treatment plans.

Insurance Coding & Billing Specialist Jeffrey Levenson, MD, PA – Jacksonville, FL Jun 2006 – Aug 2009

● Performed medical billing, insurance coding, and patient account support.

● Scheduled appointments and completed administrative tasks requiring medical terminology.

Education

● Florida Career College – Cosmetology, 2007

● Concorde Career Institute – Insurance Coding & Billing Specialist Diploma, 2006

● The Broach School – High School Diploma, 2005

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