Senior IT Engineer Production Control Leader
Resume:
Hugh Anthony St. Mary
**** **********, *******, ***** ***** • 832-***-**** • ********@*****.***
PROFESSIONAL SUMMARY
Results-driven IT Engineer with 15+ years of experience supervising Production Control and Computer Operations across three major energy corporations. Demonstrated expertise in enterprise scheduling systems (AutoSys), Business Continuity planning, SOX and internal audit compliance, and mission-critical batch processing. Proven track record managing large-scale operations, leading cross-functional projects, and delivering consistent system performance. Additional experience in customer support for a major insurance provider and the IRS.
PROFESSIONAL EXPERIENCE
Customer Service Representative TTEC May 2024 – April 2026
•Supported Medicare Brokers with enrollment, status inquiries, billing, and account history for clients.
•Ensured full compliance with PHI (Protected Health Information) standards on all client interactions.
•Maintained excellent call metrics through thorough knowledge of Medicare policies and reference materials.
Customer Service Representative KForce / IRS March 2021 – November 2021
•Assisted eligible recipients of Economic Impact Payment programs with general questions and issue resolution.
•Supported Advanced Child Tax Credit recipients with payment issues and eligibility troubleshooting.
Census Enumerator U.S. Census Bureau 2020
•Conducted door-to-door population enumeration across a wide Houston region during the 2020 Census.
•Specialized in resolving difficult respondent situations with professionalism and accuracy.
Senior Associate, Production Control Invesco, Houston October 1996 – October 2016
•Provided technical support to 40+ batch systems at a large global financial institution.
•Tested and installed product patches; maintained 4 separate AutoSys environments across dev, test, and production.
•Led AutoSys development, support, and project initiatives as the technical and project lead in Production Control.
•Designed and delivered training classes for Operations staff and developers on AutoSys usage and best practices.
•Maintained SOX audit compliance and produced accurate audit evidence for all assigned audit controls.
•Led team-based projects for upgrades and server continuity across an AutoSys farm spanning 200+ servers in 3 environments.
•Developed and tested new procedures; authored technical documentation for product releases prior to production migration.
Senior Supervisor, Production Control & Computer Operations Union Texas Petroleum, Houston May 1986 – October 1994
•Supervised Production Control and Computer Operations in a large multi-mainframe environment with a 21-person staff across three shifts, 24 7.
•Provided programming support using IBM utilities, COBOL, and Easytrieve for performance statistical reporting and systems integration.
•Developed Change and Problem Control procedures and chaired associated governance meetings.
•Created career development paths and cross-training programs for staff across both departments.
•Engineered scheduling techniques using CA-7, achieving a batch job success rate of 99.6% monthly.
•Ensured all accounting closing dates and financial milestones were met using auditable processing procedures.
TECHNICAL SKILLS
Scheduling & Automation: AutoSys (High Availability w/Oracle), Workload Automation AutoSys R11.3.5, CA-7, Control-M 6.4.01, Unicenter Enterprise Job Manager
Systems & Infrastructure: SUN/UNIX, IBM Mainframe (MVS/JES2, IBM 3090), Large IBM & Compaq Windows Servers, vSphere Client 5.0, Net Backup, OpenView, Compaq Insight Manager, SolarWinds
Programming & Reporting: COBOL, Easytrieve, JCL, SQL Developer, Crystal Reports, Business Objects
Applications & Tools: ServiceNow, AutoSys Web GUI, Windows Server 2003, Microsoft Office Suite (Word, Excel, PowerPoint), Xerox 9700 Programmable Printers
EDUCATION
University of Phoenix, Houston
Business Management Studies • 3.8 GPA • 2003 – 2005
Manpower Business Institute
Certificate of Completion
Contact this candidate