Restaurant Operations Leader with Customer Excellence
Resume:
P
Joel
Porche
************@*****.***
Baton Rouge, LA
70809
SUMMARY
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept
collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
SKILLS
EXPERIENCE
Assistant Manager
Izzos Illegal Burrito Baton Rouge, LA
October 2021 to March 2026
Assisted in managing daily restaurant operations and staff schedules.
Trained and supervised team members on service
standards and procedures.
Handled customer inquiries and resolved issues to
enhance satisfaction.
Fine Dining Server
Oliviers Restaurant New Orleans, LA
September 2018 to October 2021
Delivered high-quality service to guests in a fine dining setting
Explained menu items and made recommendations to
enhance guest experience
Coordinated with kitchen staff to ensure timely and accurate orders
Maintained knowledge of wine pairings and specialty dishes
Built relationships with regular guests to encourage repeat business
Wine sales and service
• Staff management
• Customer service
• Employee training
• Restaurant operations
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Server
Pere Antoins Restaurant New Orleans, LA
October 2017 to September 2018
Provided exceptional customer service in a fast-paced dining environment.
Took and processed customer orders accurately and
efficiently.
Coordinated with kitchen staff to ensure timely meal preparation and delivery.
EDUCATION AND TRAINING
Business Ethics (Some college)
Nichols state Thibodaux, LA
February 1986 to February 1988
CERTIFICATIONS & LICENSES
ADDITIONAL INFORMATION
Authorized to work in the US for any employer
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Responsible alcohol venders license (2025 to May
2027)
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• Responsible venders license
• ServSafe Alcohol Certification
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