Operations Director - Community Programs & Risk Management

Paula Gonzalez

It is the Lord who goes before you. He will be with you; he will not leave you or forsake you. Do not fear or be dismayed. S O C I A L WORK, B A

M I N O R I N C O MMUNICATIONS

PROFESSIONAL

DEVELOPMENT

Trauma-Informed Care Workshops

Advanced Event Safety & Risk Management

Volunteer Leadership Training Screening

& Identifying Human Trafficking

Identifying Child Abuse and Neglect De-

Escalation Methods Emergency Disaster

Plan and Risk Prevention

FEMA Certifications:

IS 100: Introduction to the Incident

Command System

IS 200: Basic Incident Command System

for Initial Response

IS 700: An Introduction to the National

Incident

IS 800: National Response Framework,

An Introduction

CORE COMPETENCIES

Bilingual: Fluent English (native) & Fluent

Spanish (native) Event Strategy & Execution

Budget Management & Cost Savings Vendor

& Contract Negotiation Cross-Functional

Leadership Regulatory Compliance & Risk

Mitigation Marketing & Community

Outreach Volunteer Recruitment &

Supervision Data-Driven Performance

Analysis

CONTACT INFORMATION

Cell: 210-***-****

Email: *****.*.**********@*****.***

EDUCATION

Texas Tech University, Aug. 2016-Dec.

2019

Bachelor of Arts Social Work, Minor

in Communications Studies

HONORS & AWARDS

Phi Beta Kappa Society, Member

Fall 2019-Present

President's List

Fall 2017 & 2018

Spring 2017 & 2019

Phi Alpha Social Work Honor Society,

Member

Spring 2019 to present

Spring 2019 award recipient for the

highest Social Work GPA.

PROFESSIONAL SUMMARY

Dynamic Operations Director with 5+ years spearheading community and municipal initiatives, increasing enrollment and engagement rate. Expert at managing program and project budgets, and negotiating vendor contracts. Proven leader in cross-functional teams and volunteer forces, overachieving organization wide satisfaction ratings and cutting operational inefficiencies. WORK EXPERIENCE

Exclusive Design for Weddings and Events San Antonio, Tx San Antonio Operations Director February 2025- Present Often work as the right hand of the Wedding Planner. Timeline Management: Finalize and distribute the wedding day timeline to all vendors and parties involved. Vendor Coordination: Confirm details with vendors (florist, caterer, DJ, photographer, etc.), including arrival times, setup needs, and final payments.

Walkthroughs & Rehearsals: Conduct site visits and assist wedding planner with organizing the wedding rehearsal to ensure everyone knows their roles.

Setup Supervision: Oversee the setup of the ceremony and reception spaces to match the couple’s vision. Vendor Management: Be the main point of contact for vendors, ensuring they arrive on time and fulfill their contracts. Guest Assistance: Help guide guests, answer questions, and handle any unforeseen issues. Ceremony Coordination: Cue the wedding party, manage the procession, and handle transitions smoothly. Reception Flow: Ensure events like the grand entrance, speeches, cake cutting, and first dance happen on schedule. Problem Solving: Handle last-minute changes or emergencies discreetly. Tear Down & Cleanup: Coordinate the breakdown of the venue and ensure rentals are returned. Item Collection: Gather personal items, gifts, décor, and keepsakes for safe return to the couple. Catholic Charities San Antonio, Tx

TVAP (Trafficking Victim Assistance Program) Program Coordinator May 2023- February 2025 Provided daily oversight to the case management team including; guidance related to service delivery & documentation, maintaining compliance with regulatory standards, appropriately managing caseloads, & coordinating on-call scheduling.

Introduced a new documentation & case management organization system to reduce case documentation errors. Created and presented program presentations and speeches for community outreach. Compiled monthly performance dashboards; presented cost-benefit analyses to senior leadership, leading to resource reallocation and budget improvement

Provided case management skills which included; assessments, treatment planning, supportive counseling, linking to community resources, monitoring progress, collaboration with other providers, & care coordination. Scheduled supervision meetings, and other required meetings and/or trainings. Identified individual client service needs through ongoing outreach, engagement, screening and assessment activities. Maintained sufficient contact with active clients to ensure engagement with provided services, and identified emerging needs to promote goal attainment.

Collected, organized, and analyzed program data across different servers to gain insights & make informed decisions. Reported collected data to supervisors in-order to ensure accurate information is being disclosed to funders. Trained new hires to uphold program rules & responsibilities, oversaw their progress and reported it to higher management.

Acted as a liaison to local law enforcement, homeland security, lawyers, community partners and any other entity that the program and/or client interacted with.

Balanced time as a program coordinator and case manager, maintaining active communication with up to 30 clients assigned to me while overseeing 3 additional case managers with case loads up to 30 of their own. City of San Antonio (CoSA), Walker Ranch Senior Center San Antonio, Tx Management Analyst March 2023- April 2023

Translated documents and reports from English to Spanish and check previous translations. Created guidelines/summaries for volunteers or new employees to follow when giving tours to potential new members.

Generated a comprehensive list of prospective new activities or classes that could bring forth a more enriched environment and more member involvement.

Provided informational tours around the facility to new members and their families, and complete registration for membership cards.

Notified members via landline regarding any update on activities, reminders of upcoming events, and verify their place in class.

WORK EXPERIENCE cont.

City of San Antonio (CoSA), Migrant Resource Center (MRC) San Antonio, Tx Senior Management Analyst to Special Project Managers October 2022- March 2023 Acted as a liaison between the City of San Antonio and Catholic Charities regarding operation & maintenance of the building and supporting contracts with the MRC.

Conducted routine area inspections for any needed maintenance & contact the appropriate personnel. Provided assistance in organizing & preparing written and/or electronic reports required by higher management in a timely manner. Provided technical assistance to higher personnel when needed. Updated Continuity Binders as needed to ensure all necessary information is accurate and up to date. Assisted in asset tracking, damage assessment and other assignments as necessary. City of San Antonio (CoSA), Migrant Resource Center (MRC) San Antonio, Tx Management Analyst September 2022- October 2022

Coordinated with staff regarding projected arrivals reported from the Airport, Bus Station, shelter, & other pick-up/drop-off locations. Collected information from immigration documents in order to register the migrants under the Web EOC system. Completed all duties assigned at the beginning of the shift to fulfill required responsibilities. Coordinated closely with on-site personnel and drivers to ensure all clients depart to the Airport or Bus Station on time once their travel plans are finalized.

Guided migrants through airport procedures and translate critical information needed for further down their travel. The Children's Shelter San Antonio, Tx

Youth Care Specialist September 2020-May 2021

Developed and delivered trauma-informed after-school initiatives for 200+ youth, resulting in a 22% drop in behavioral incidents and 18% improvement in academic engagement.

Completed all necessary paperwork mandated by the organization and state. Completed all training regarding at risk youths and early childhood settings. Monitored and evaluated physical and behavior issues regarding the children under my care inorder to formulate an action plan with my coworkers and supervisors to increase productivity and positive outcomes. Transported children in care to and from appointments regulated by the organization or social worker. Was in charge of watching over children within my ratio and ensured all their needs were met. Completed body checks and filled out appropriate paperwork regarding new arrivals or children who left the premises for family visits and were returned back.

Implemented training methods for de-escalating behaviors to avoid meltdowns and/or dangerous situations. Stayed within scheduled daily routines to promote smooth transitions for both child and caretaker. Worked independently, with minimal supervision and used rational judgment to make work-related decisions regarding the children’s best interest.

FIELD EXPERIENCE (non-paid)

Feeding Hearts and Hopes San Antonio, Tx

Volunteer Assistant Coordinator January 2020-Present Assists this non-profit whose goal is to provide those experiencing homelessness and immigrants with bi-weekly meals, hygiene products and other basic needs.

Package hundreds of meals and deliver them to approved locations. Help develop and coordinate philanthropic outreach efforts to get much needed items for those just arriving to the US. Organize and distribute donations to the individuals the nonprofit serves. Communities In Schools (CIS) Lubbock, Tx

Westwind Elementary School Intern, 400+hours Aug. 2019-Dec. 2019 Shadowed a school coordinator and assisted her with; Case management, group leadership, one on one tutoring sessions, academic services, fundraisers, and referral processes. Created comprehensive lessons plans for children who had a learning disabilities or behavioral issues. Free Clinic (Lubbock Impact) Lubbock, Tx

Clinical Social Worker Mentee Feb. 2019-May 2019

Helped with case management, patient needs, and documentation. Shadowed long-term social workers to learn about clinical social work in a hands-on experience. Acted as a translator for Spanish speaking patients and organized Lubbock resource manuals. Children's Home of Lubbock Lubbock, Tx

Volunteer Tutor Sep. 2017 to Dec. 2018

Tutored middle school and high school aged children in math, science, and English. Reviewed college applications for seniors.

Assisted with special events, volunteer projects, and supervised childcare.

Contact this candidate