Patient Care Coordinator with Nursing Focus

Vivian Opah

Plano, TX • 801-***-**** • ************@*****.***

PROFESSIONAL SUMMARY

Compassionate and detail-oriented professional with experience in customer service, healthcare support, and administrative coordination. Skilled in-patient scheduling, data management, and handling high-volume communications. Strong ability to multitask, resolve issues efficiently, and deliver patient-centered support. Currently utilizing Licensed Practical Nurse (LPN) training, bringing clinical knowledge and empathy into patient coordination roles.

CORE SKILLS

Patient Coordination • Scheduling & Calendar Management • Customer Service • Medical Records & Data Entry • Insurance Verification • CRM/Database Systems • Microsoft Office • Problem Solving • Communication • Team Collaboration

PROFESSIONAL EXPERIENCE

Patient Care Coordinator

Limelight Multi Services Jan 2023 – Feb 2026

Patient care coordination: Coordinated and facilitated the delivery of patient care services across various departments and healthcare settings. This included primary care, home health and hospice care. Served as a liaison between patients, healthcare providers, and other members of the healthcare team to ensure continuity of care. Assessed patient needs, develop individualized care plans, and monitor patient progress throughout the care continuum.

Care Plan Development and Implementation: Collaborated with healthcare providers to develop comprehensive care plans based on patient assessments, diagnoses, and treatment goals. Educated patients and their families on care plan objectives, medication management, and self- care strategies. Monitored and evaluate the effectiveness of care plans, making adjustments as necessary to optimize patient outcomes.

Patient Advocacy: Advocated for patient's rights, preferences, and needs within the healthcare system, ensuring that their voices are heard and respected. Triaged and addressed patient concerns, complaints, and grievances in a prompt and compassionate manner, working to resolve issues and improve patient satisfaction.

Resource Coordination: Coordinated ancillary services, such as diagnostic tests, specialist consultations, and home healthcare services, as needed to support patient care goals. Facilitated communication and collaboration with community resources, social services, and support networks to address patients' health, social and economic needs.

Documentation and Reporting: Maintained accurate and up-to-date documentation of patient care activities, including care plans, progress notes, and communication logs. Generated reports and data analytics on key performance indicators related to patient care coordination, outcomes, and quality improvement initiatives.

Customer Service Representative

Harland Clarke Feb 2017 – Aug 2023

Assisted customers with account access, payments, and service changes

Supported clients with financial hardship programs and account management

Maintained accurate records and followed strict compliance guidelines

Managing orders, billing inquiries, returns, and exchanges

Recording details of customer interactions, comments and complaints in CRM systems

Administrative Assistant

LDS Church June 2011 – March 2016

Scheduled appointments, managed calendars, and coordinated meetings

Maintained organized records and handled correspondence

Supported daily office operations and vendor coordination

EDUCATION & LICENSURE

Bachelor of Physics, University of Calabar

Licensed Practical Nurse (LPN) – In Use

ADDITIONAL STRENGTHS

Strong patient advocacy and interpersonal skills

Ability to manage multiple schedules and priorities efficiently

Experienced with confidential information and compliance standards

Quick learner with adaptability to new healthcare systems

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