Customer Service & Data Entry Specialist
Resume:
CARMEN NELSON
CONTACT
ORLANDO, FL *****
*******************@*****.** m
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SKILLS & TOOLS
•Customer Service & Retention
•Data Entry & Record Management
•Cybersecurity Foundations
•Graphic Design (Canva, Adobe Express)
•Inventory & Warehouse Management
•Clergy & Pastoral Counseling
•Conflict Resolution
•Technical Troubleshooting
•Microsoft Office Suite Google Workspace
•Mental Health Coaching & Support
•Customer service
•Active listening
•Critical thinking
•Data entry
Passionate and purpose-driven professional with over 15 years of experience in customer service, data entry, logistics, and ministry leadership. Certified in Mental Health Coaching, Cybersecurity, and Clergy. Adept at blending technical skills, compassionate care, and creative storytelling. Strong background in warehouse management, administrative support, and ministry operations. Enthusiastic about using technology, writing, and design to empower others and make a meaningful impact.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
ACCOMPLISHMENTS
•Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
WORK HISTORY
December 2024 - Current
Customer Service Representative Data Entry Clerk IntouchCX, Remote
•Provide remote support to clients, addressing inquiries, processing transactions, and resolving issues across different platforms (chat, email, phone).
•Manage client data entries accurately and securely, ensuring proper
recordkeeping and timely communication.
•Work closely with the technical team to ensure issues are resolved and escalated appropriately, maintaining high customer satisfaction standards.
EDUCATION &
CERTIFICATIONS
•American Association of Christian Counselors (AACC) - Certified Mental Health Coach
•Clergy Ordination - Licensed and Ordained Minister
HOBBIES AND INTERESTS
Writing & Publishing, Digital Art & Graphic Design, Public Speaking &
• Resolved customer inquiries efficiently through multiple communication channels, enhancing overall customer satisfaction.
•Maintained accurate records of customer interactions, ensuring data integrity and compliance with company standards.
May 2009 - October 2023
Customer Service Representative Data Entry Clerk Warehouse Manager Paula White Ministries, Apopka, FL
•Delivered compassionate, timely support to ministry partners and
donors.
•Managed donor databases and processed transactions accurately.
•Led warehouse operations, inventory management, and event logistics, ensuring smooth execution of outreach campaigns.
Ministry Outreach, Music Creation & Worship, Mentoring Youth & Families
LANGUAGES
Spanish
Native or Bilingual
VOLUNTEER WORK
•Coordinated community outreach programs, enhancing engagement and volunteer participation.
•Developed training materials for new volunteers, promoting effective onboarding and retention.
• Shipping and Receiving
•Worked with pastoral leadership to coordinate and oversee logistics for ministry events and media productions.
•Resolved customer inquiries through effective communication and problem-solving techniques.
•Provided support to team members, fostering a collaborative environment for service delivery.
August 2006 - May 2009
Guest Services & Park Operations Busch Gardens, Tampa, FL
•Delivered excellent customer experiences in a high-traffic, theme park setting.
•Managed guest concerns, safety, and satisfaction across multiple departments.
•Trained staff and maintained high operational standards.
•Manage Airblower for Park cleaning and maintain a good experience for every guest.
•Self-motivated, with a strong sense of personal responsibility.
•Worked effectively in fast-paced environments.
January 2003 - July 2006
Certified Nursing Assistant (CNA) Tampa Health & Rehab, Tampa, FL
•Delivered compassionate care to elderly and disabled patients, managing daily living activities and medical appointments.
•Maintained patient confidentiality and ensured care quality through
accurate records.
•Bathing and feeding of Patients as well as maintaining good record.
•Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
•Assisted nursing staff with patient assessments and developed individualized care plans.
•Monitored vital signs and reported any changes in patient conditions promptly.
EDUCATION
February 2024
No Degree Cybersecurity Certification Program Masterschool
Exam Pending
June 2006
Associate of Science Computer Science Remington College, Tampa, FL
CREATIVE & MINISTRY PROJECTS
Author, Secret of the Lamp – A faith-based mystery novel, Grace in the Shadows – Inspirational journey of overcoming and hope, Graphic Design & Branding, Design t-shirts, mugs, and logos through "Faith & Fusion Creations" Printify store, Create social media flyers and podcast branding,
Podcast Host: "Beauty Beyond Site", Inspire listeners through testimonies, faith, and real-life stories
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