Site Reliability Engineer - Azure & Data Analytics Leader

Palak Siroya, M.S.

Renton, WA ***** 520-***-****

************@*****.*** *************@*****.*** Palak Siroya LinkedIn SITE RELIABILITY ENGINEER (SRE)

Results-driven Azure Engineer and Data Analytics professional with strong experience in cloud migrations, Windows Update engineering, ETL pipelines, data modeling, and reliability engineering. Demonstrated success in improving system performance, resolving complex technical issues, and driving customer impact. Skilled in SQL, Power BI, ADF, automation, and troubleshooting large-scale Microsoft services. Passionate about data-driven problem solving and optimizing end-to-end workflows.

CORE COMPETENCIES

Project Management Interpersonal skills Critical Thinking Decision Making Team Player Process Improvements Reporting Documentation Project / Program Management Product Launches Operational Strategy Influential Decision Making Client / Partner / Stakeholder Engagement TECHNICAL PROFICIENCIES

• Technical Tools: Power BI Tableau Google Analytics SSAS SSIS SSMS NextGen Adobe Dreamweaver Azure Cloud Service Visual Studio GitHub Copilot Azure Services

• Concepts: ER / Dimensional /Data Modeling Data Warehousing SDLC Data Collection Data Quality / Data Governance

• Databases: MySQL SQL Server Oracle COSMOS DB Azure SQL DB Azure Data Warehouse

• Programming Languages: SQL, Kusto, Python

• Familiar Languages / Databases: C C++ PHP HTML Snowflake

• Other Tools: Microsoft Azure Notepad++ Atom MS PowerPoint MS Word Microsoft Office Google Analytics

• Data & Analytics: SQL Excel Microsoft Power Bi Microsoft Power Query Azure Data Explorer DAX Kusto

• Content Development: GitHub Visual Studio Code HTML JSON Markdown

• Automation: Microsoft Power Automate Copilot Agent Cloud & Edge Azure Virtual Machines EXPERIENCE

MICROSOFT CORP May 2022 - Present

Site Reliability Engineer

• Resolved Windows Update issues for critical customers, impacting thousands of machines. Conducted live troubleshooting and applied in-place upgrades, restoring functionality and minimizing downtime, earning 5-star customer recognition.

• Developed end-to-end ETL pipelines in Azure Data Factory, Microsoft Fabric, and Blob Storage, improving data reliability and processing speed for stakeholder reporting by over 50%.

• Built Power BI dashboards to track team availability, case volume, and operational KPIs, enabling stakeholders to monitor performance in real-time and make data-driven decisions.

• Automated team workflows by creating a custom agent using GitHub Copilot, retrieving OS details and relevant knowledge articles, saving the team ~10+ hours per week in manual searches.

• Troubleshot complex enterprise issues across Windows Updates, Autopatch, performing root cause analysis and implementing remediation, improving system uptime and reliability.

• Participated in on-call rotations, resolving incidents within SLA and contributing to RCA documentation, reducing repeat incidents by 20%.

• Standardized KPIs, implemented validation rules, and optimized Power BI data models and DAX measures, increasing reporting accuracy and reducing dashboard build time by 30%.

• Completed Microsoft certifications AZ-900 and AI-900, strengthening expertise in Azure and AI fundamentals.

• Created and deployed Power BI dashboards integrating Azure SQL, Azure Data Factory, and Log Analytics data to monitor Windows update reliability and customer-impact metrics in near real time.

• Delivered consistent 5-star customer satisfaction ratings despite the ongoing projects and was not influenced by the factors that could challenge the workload.

• Drove process improvements and automation, enhancing operational efficiency and reducing manual intervention with the help of Power Automate.Developed runbooks, TSGs & automation improvements, reducing resolution time and lowering customer pain time.

Palak Siroya, M.S. ************@*****.*** Page 2

MINDTREE LIMITED December 2019 - May 2022

Azure Engineer for Microsoft via Mindtree

• Designed and maintained Azure-based ETL/ELT pipelines using ADF, SSIS, Databricks & Stream Analytics, ensuring secure and reliable data flow.

• Provided end-to-end support across Azure Data Factory including SQL Datawarehouse, Log Analytics, Stream Analytics, Power Automate, ADLA, ADLS Gen1/Gen2.

• Designed and implemented CI/CD pipelines in Azure DevOps to automate build, test, and release workflows, improving deployment reliability and reducing manual effort.

• Resolved 300+ customer support cases with 50+ five star feedback reviews, recognized for efficiency and customer- first approach. Co-led a 13-member Data Movement engineering team, supporting 7+ Azure products, and delivery excellence.

• Collaborated cross-functionally with Dev & technical teams to solve complex issues and reduce backlog delays.

• Conducted technical enablement sessions and mentoring to upskill engineers and improve case handling. Improved operational workflows through proactive monitoring, triage management, and SLA-aligned communication for critical incidents.

COLLEGE OF EDUCATION AND PROFESSIONAL STUDIES September 2018 – June 2019 Graduate Assistant Web Analyst

• Planned and oversaw search-related initiatives for each of the CEPS university network sites to maximize traffic with Google Analytics.

• Collected and analyzed Web metrics, such as visits, time on site, page views per visit, transaction volume and revenue, traffic mix, click-through rates, conversion rates, and cost per acquisition.

• Helped increase the 20 to 25 percent overall number of viewers on the CWU CEPS website. KVN SOLUTIONS, India October 2015 - April 2016

Data Analyst

• Utilized the NextGen tool, Electronic Health Records (EHR), to enter information for patients and create digital records.Fed data into Encounters, including family history, reason for initial complaints, diagnosis and treatment, prescription medications, lab tests, and other vital details related to the patient.

• Administered Aging, providing a breakdown of the claims that were currently aging to insurance. Updated the details and the databases based on the same.

STHENIC SOLUTIONS PVT. LTD., India April 2015 - October 2015 Operations Executive

• Developed multiple websites, landing pages, and web forms using HTML, CSS, and PHP.

• Re-designed the front-end of multiple client websites, as well as fixed issues with the existing functionality.

• Design detailed mock-ups for all screens to review with the clients so that the website would be dynamic and user- friendly.

• Leveraged large and complex datasets using relational databases. ARCGATE, India June 2014 - February 2015

Research Analyst

• Developed and managed BI solutions, reports, and Excel tools, collaborating with business users throughout the project lifecycle.

• Analyzed processes, documented requirements, and streamlined operations using technology.

• Designed SQL (MySQL) database objects and created Tableau dashboards to highlight key trends and insights.

• Loaded, validated, and analyzed data in SQL Server and Access, ensuring high data quality through QA processes.

• Created KPIs, ERDs, workflow diagrams, and flowcharts to support solution design and requirements gathering. EDUCATION

Master of Science (M.S.), Information Technology Administrative Management with Data Analytics Central Washington University

Master of Computer Applications

Rajasthan Technical University, Geetanjali Institute of Technology, India Bachelor of Computer Applications

Mohanlal Sukhadia University, M.B. Science College, India

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